Field Technical Support Engineer

As a Field Technical Support Engineer, you’ll deliver on-site technical assistance to VinFast service centers by diagnosing complex vehicle issues and supporting readiness and early training activities.

Responsibilities

• Process vehicle diagnosis requests in a structured and timely manner
• Maintain close working relationships with regional Service Center managers and technicians
• Provide ad-hoc in-Service Center product training sessions, including technical updates tied to upcoming system software releases, new feature implementations, and debug capabilities
• Take ownership of Service Technician concerns and apply effective problem resolution skills
• For officially dispatched cases, support technician problem resolution via phone or directly at the service center location
• Report Service Center “Quality of Service” in relation to overall service readiness
• Use OBD-based diagnostics tools and apply knowledge to resolve vehicle system issues based on reported DTCs
• Travel as needed (typical travel: [30?70%]

Requirements

• Knowledge of Powertrain
• Knowledge of Modern High Voltage EV power systems or ADAS systems

Technology

• OBD-based diagnostics tools
• DTCs

Job Summary

• Provide on-site vehicle systems technical support to VinFast service center technicians and technical trainers
• Support vehicle diagnostic and repair escalations for cases that Service Center technicians cannot resolve or where issues are trending toward quality problems
• Deliver territory management support and product problem resolution support for VinFast
• Provide Service Center service readiness feedback and early training on emerging technical support issues