Join our hybrid Technical Support Field Engineer III role in the Bronx, providing advanced elevator product support across the assigned region.

Provide advanced technical support by phone, email, remote diagnostics, and onsite field service
Troubleshoot complex issues across mechanical, electrical, and control systems involving company products
Support installations, startup, commissioning, system adjustments, and performance evaluations
Diagnose equipment performance problems and recommend corrective actions
Document service activities, warranty details, engineering change requests, and customer interactions using company systems
Deliver technical training for customers, installers, mechanics, distributors, and internal personnel
Coordinate with Engineering, Quality, Product Management, Sales, and Operations to identify solutions and improve products and processes
Escalate complex technical issues through established channels to support timely resolution
Maintain strong customer relationships through responsive communication and professional technical support
Manage multiple service priorities while maintaining a high level of customer satisfaction
Travel throughout the region to provide onsite support, training, commissioning assistance, and project support
Perform other duties as assigned

Bachelor's degree in Engineering Technology, Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related technical discipline (preferred)
Minimum 5 years of elevator field service, technical support, commissioning, or related technical experience with a bachelor's degree
Alternative: 8 years of relevant experience with an associate degree
Elevator industry experience strongly preferred
Experience with elevator controls, machinery, or electromechanical systems highly desirable
Strong knowledge of electrical, mechanical, hydraulic, and elevator control systems
Ability to read and interpret electrical schematics, wiring diagrams, technical manuals, and engineering drawings
Excellent troubleshooting, diagnostic, and analytical skills
Strong customer service orientation and ability to communicate technical information clearly
Effective verbal, written, and interpersonal communication skills
Strong organizational skills with ability to manage multiple priorities and work independently
Proficiency with Microsoft Office Suite and CRM or service management software
Valid driver's license with acceptable driving record
Ability and willingness to travel extensively throughout the assigned territory, including occasional overnight travel

Base salary range: $115,000–$122,500 annually
Placement within the range is based on relevant experience, demonstrated capabilities, qualifications, and geographic location
The upper end is generally reserved for candidates with extensive directly relevant experience and high proficiency across key requirements

Technical Support Field Engineer III

Job Description