Information Technology Infrastructure and Security Engineer

Westlake, OH (onsite) role focused on strengthening and securing enterprise IT infrastructure across multiple locations.

Key Responsibilities

• Design, configure, maintain, and troubleshoot multi-site networks, including firewalls, switches, wireless systems, and VPNs
• Administer Windows Server, Hyper-V, Active Directory, DNS, DHCP, and Group Policy
• Manage Microsoft 365 services and related cloud technologies, including Entra ID, Exchange Online, SharePoint, OneDrive, and Teams
• Support telecommunications, physical security technology, and enterprise application needs
• Coordinate complex technical implementations and vendor escalations
• Implement and maintain enterprise security standards, including MFA, SSO, and role-based access controls
• Support centralized identity and access management across organizational systems
• Monitor endpoint security, vulnerability management, patching, and data protection controls
• Perform technical security reviews, investigate incidents, and recommend corrective actions
• Maintain enterprise backup systems and support disaster recovery and business continuity planning
• Evaluate emerging technologies such as AI, cloud solutions, and workflow automation
• Develop scripts and automated processes to improve system administration and operational efficiency
• Support secure technology integrations and improvements to enterprise applications
• Provide technical recommendations for infrastructure modernization and long-term technology planning
• Act as the primary Tier 3 escalation resource for complex infrastructure, cybersecurity, and enterprise system issues
• Conduct root-cause analysis and implement sustainable solutions for recurring technical challenges
• Maintain technical documentation, network diagrams, and system recovery procedures
• Provide technical guidance, mentoring, and cross-training to IT support professionals
• Participate in infrastructure projects, technology implementations, and continuous system improvements

Required Qualifications

• Associate or bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field
• Equivalent progressive technical experience and relevant certifications may be considered
• Minimum 5 years of progressively responsible, hands-on experience across systems engineering, network administration, cloud infrastructure, and cybersecurity
• Experience supporting multi-site technology environments and resolving complex technical issues
• Advanced knowledge of Windows Server, Hyper-V, Active Directory, Entra ID, DNS, DHCP, Group Policy, and Microsoft 365 administration
• Strong understanding of enterprise networking: firewalls, routing, VLANs, wireless networks, VPNs, and network troubleshooting
• Experience implementing cybersecurity controls, endpoint protection, vulnerability management, and security monitoring
• Knowledge of backup and recovery solutions, disaster recovery procedures, and business continuity practices
• Experience administering MFA, SSO, role-based access controls, and privileged accounts
• Proficiency in PowerShell scripting
• Ability to troubleshoot complex infrastructure, cloud, network, and enterprise application issues
• Microsoft, networking, cloud, or cybersecurity certifications
• Experience with Python, APIs, system integrations, and workflow automation
• Familiarity with SaaS security, enterprise technology governance, and access management
• Experience evaluating or implementing AI-enabled technologies and automation solutions
• Experience providing technical mentoring and guidance to other IT professionals
• Valid driver's license and ability to travel between agency locations as required
• Ability to respond to critical technology incidents and support scheduled system maintenance when operationally necessary
• Commitment to protecting confidential organizational, employee, and client information

Technologies

• Windows Server, Hyper-V, Active Directory, DNS, DHCP, Group Policy
• Microsoft 365, Entra ID, Exchange Online, SharePoint, OneDrive, Teams
• Multi-Factor Authentication (MFA), Single Sign-On (SSO)
• PowerShell, VPNs, VLANs
• AI, Python, APIs

Compensation

• Starting salary range: $57,600–$72,000 per year
• Starting compensation determined based on qualifications, relevant experience, and demonstrated technical competencies

Professional Competencies

• Strong analytical, troubleshooting, and independent problem-solving abilities
• Excellent organizational skills for managing competing technical priorities
• Effective written and verbal communication with technical and nontechnical audiences
• Collaborative, service-oriented approach to technology support and problem resolution
• Strong attention to detail, accountability, and commitment to cybersecurity best practices
• Adaptability and willingness to learn new technologies