IT Support Engineer

Cambridge Investment Research is looking for an IT Support Engineer to help keep production file-delivery workflows reliable and secure, while coordinating integrations and deployments that support advisors across the country. If you value clear process, strong troubleshooting, and steady delivery in a regulated financial environment, this role supports that work with a benefits-forward package and a hybrid schedule.

Location: Phoenix, AZ or Fairfield, IA (in-office 3 days/week, hybrid).
Salary: $75,000 - $85,000 per year.

What you’ll help improve

• Support third-party integrations that depend on managed file transfer and secure file-delivery processes.
• Administer and troubleshoot SFTP-based applications and workflows used in production.
• Assist with the transition from Globalscape to JSCAPE for managed file-transfer capabilities.
• Monitor production systems and respond to failed or delayed file deliveries.
• Help deploy Azure DevOps pipelines and related changes into production environments.
• Coordinate with Platform Engineering to confirm deployment requirements, expectations, and readiness.
• Support frequent production releases by following established controls and validation practices.
• Review application behavior to understand how integrations, scripts, and supporting code work together.

How the role works day to day

• Gather requirements directly from product teams and business stakeholders.
• Work with third-party vendors on authentication credentials and coordinate integration testing and validation.
• Use GitHub repositories and continuous integration processes to support application maintenance and deployment.
• Apply troubleshooting skills to develop a working understanding of unfamiliar applications and code.

Core requirements

• Experience supporting applications, production environments, integrations, or managed file-transfer processes.
• Familiarity with SFTP, ETL processes, file-delivery workflows, or related integration protocols.
• Familiarity with GitHub, source-code repositories, and continuous integration concepts.
• Experience with PowerShell or another scripting language.
• Ability to investigate technical issues and build understanding of unfamiliar applications and code.
• Strong troubleshooting, organization, and follow-through skills.
• Ability to gather requirements and translate business needs into clear technical expectations.

Preferred qualifications

• Experience with Globalscape, JSCAPE, or another managed file-transfer platform.
• Experience deploying Azure DevOps pipelines.
• Exposure to production deployment and release-management practices.
• Working knowledge of C# or ability to review and understand basic C# application logic.
• Experience establishing or supporting authentication credentials for third-party integrations.
• Experience in a regulated or financial-services environment.

Technologies you’ll work with

• SFTP, ETL, Globalscape, JSCAPE, Azure DevOps, GitHub, PowerShell, continuous integration, GitHub repositories

Benefits

• Premium benefit package including medical, vision, dental, life, and long-term disability insurance
• Vacation/sick time
• 401K retirement plan with company matching program
• Eleven paid holidays

Why Cambridge

Cambridge Investment Research offers competitive benefits and promotes work-life balance to encourage individual success.

About Cambridge Investment Research

Cambridge is a financial solutions firm that provides business support services to thousands of independent financial advisors. These advisors deliver personalized investment services including wealth management, financial planning, and retirement services to individuals and families across the country. Cambridge supports advisors and their offices with significant compliance, technology, and transaction processing support.