IT Support Engineer

Prime Electric is seeking an onsite IT Support Engineer in Bellevue, WA to provide day-to-day support for the organization’s information technology function. The role operates under general supervision and covers computer and network-related tasks, technical assistance, ticket triage, and installation, configuration, and troubleshooting of hardware and software.

Key Responsibilities

• Diagnose computer issues, monitor computer processing systems, and perform installation and testing of computer equipment and programs
• Provide technical assistance for incoming requests and troubleshoot issues involving computer systems, software, and hardware
• Serve as the first point of contact for incoming tickets and perform ticket triage
• Respond to helpdesk tickets and questions in person, by phone, and via email
• Install workstations and, when needed, train end-users on proper computer use
• Install, modify, and repair computer hardware and software
• Build, deploy, and clean up computers and mobile devices
• Assist with computer setup, configuration, and troubleshooting for remote jobsites and offices
• Maintain current and accurate inventory of technology hardware, software, and related resources
• Comply with and enforce internal policies, processes, and procedures
• Comply with the PRIME Safety Program by learning and following safety regulations, procedures, and safe work practices
• Perform other duties as requested

Required Qualifications

• Associate’s degree (A.A.) or equivalent from a two-year college or technical school, with one to three years of related experience and/or training; or an equivalent combination of education and experience
• Strong understanding of how software and operating systems work
• Excellent listening, communication, and problem-solving skills
• Strong attention to detail, with the ability to organize, prioritize, and manage multiple tasks within set deadlines
• Ability to think logically and analytically while maintaining customer focus under stressful situations

Compensation

USD 28 to 37 per hour

Education

Associate’s degree (A.A.)

Benefits

• 100% coverage for Medical, Dental, and Vision, including dependents, with no premium cost to the employee
• 401k Program with Direct Benefit
• 100% Employer-paid Life Insurance
• Long Term Disability
• Profit Sharing and Discretionary Bonus Program
• Education/Training Reimbursement Benefit
• Paid Time Off and Holiday Time Off

Work Conditions

• Work is primarily performed in an office setting with minimal health or safety hazards
• Noise level and temperature are moderate
• Minimal lifting or climbing
• Some travel may be required, including other offices, work sites, and local business errands
• Requires operating office machines such as computers, copiers, scanners, and phones

Communication Skills

• Ability to read and comprehend instructions and write basic correspondence such as memos
• Face-to-face and telephone communication
• No presentation skills are necessary

Reasoning and Critical Thinking

• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instruction
• Constructive thinking and development of alternative short- to long-term solutions
• Ability to develop and implement action plans

Licenses and Certifications

None

Supervisory Responsibilities

None