Mechanical Engineer / Technical Support

This full-time, in-office Mechanical Engineer / Technical Support role is based in Elk Grove Village, IL, offering a salary of USD 70,000 per year and reporting to the Engineering Manager, with opportunities for growth.

Responsibilities

• Provide technical support and troubleshooting to customers via email and phone
• Recreate and test customers' control setups in-house to diagnose issues
• Build technical knowledge of SCC products by evaluating and testing customer returns
• Complete monthly closeouts for customer returns
• Develop technical literature for new product introductions
• Occasional travel may be required

Requirements

• Bachelor's degree in Mechanical, Electrical, Engineering Technologies, or a related technical field
• Proficiency with Microsoft Office applications
• Strong communication abilities
• Collaborative team-oriented mindset
• Excellent customer service skills
• Effective time management skills
• U.S. work authorization

Technologies

• Microsoft Office applications
• 3D modeling software

Benefits

• 401(k) program
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Company Overview

SCC Inc. is a small, purpose-driven firm based in Elk Grove Village, Illinois, with approximately 50 employees. The company focuses on delivering leading combustion control solutions and seeks a motivated individual who is eager to learn and collaborates well within a team. For more information, visit www.scccombustion.com. Qualified professionals are encouraged to apply at [email protected]. No relocation package is offered. This is a full-time, in-person role with a willingness to travel up to 25 percent.