Technical Support Engineer

The Technical Support Engineer provides technical product support for mechanical products to end-users and works closely with internal and external customers to recommend solutions and resolve technical issues. This role is based in Reamstown, PA or Indianapolis, IN, with onsite work required in Indianapolis.

Location

• Indianapolis, IN (Onsite)
• Reamstown, PA (based)

Compensation

• USD 55,000 - 75,000 per year base salary
• Salary determined by education, experience, knowledge, skills, abilities, internal equity, and alignment with market data

Responsibilities

• Consult with appropriate field personnel to provide support, updates, and documentation, and to assess the ongoing effectiveness of the support structure
• Use comprehensive knowledge of product capabilities to build customer-focused solutions, support specialized applications, and provide recommendations for product enhancements and innovation
• Receive and coordinate responses to specific technical product concerns from the field, serving as a liaison between functional areas as needed
• Evaluate products and applications using analytical research and reasoning when reviewing unusual product wear, attack indications, or failure via phone, text, and video during field interactions
• Apply sound judgment to balance customer needs and corporate requirements when authorizing replacement products for warranty issues

Requirements

• High School diploma or equivalent
• 3+ years of related industry experience
• Proven record of exemplary service delivery
• Excellent language and communication skills

What We Prefer

• Technical and/or sales experience with dormakaba products and other access control products

Benefits

• Medical, Dental, Vision, Life and Disability Insurance coverage options (no waiting periods)
• Medical Wellness Programs
• Vacation and Personal Time Off
• Parental Leave for Moms and Dads
• 401k Matching plan beginning on Day One
• Tuition Reimbursement Program
• Learn and Grow Program
• 24/7 access to over 15,000 LinkedIn Learning courses
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more

About the Company

Dormakaba is a global provider in the access solutions market, supporting secure movement in places such as schools, banks, airports, hospitals, hotels, and more. With over 160 years of experience and a focus on excellence and innovation, the company enables safe, seamless movement within secure, safe, and sustainable places.