Senior IT Help Desk Engineer

The Senior IT Help Desk Engineer position with the Dept of Ed Central Operations in Richmond, VA offers on site responsibilities centered on advanced troubleshooting, vulnerability remediation, and comprehensive IT operations support.

Responsibilities

• Provide expert level troubleshooting for help desk requests, addressing complex software, networking, and hardware issues.
• Manage vulnerability remediation end to end, including reviewing reports from Information Security, defining remediation steps, coordinating rollout, and maintaining audit-ready documentation.
• Coordinate agency computer refresh operations, including procurement of new equipment, handling exception approvals, and scheduling activities.
• Administer consoles for multiple applications such as Adobe, PDQ, Microsoft, Verizon and others.

Requirements

• Demonstrated experience in information technology, information security, or a related field.
• Experience supporting help desk activities related to software and hardware issues and/or setup.
• Knowledge of information security and technology considerations within the public education environment.
• Proven ability in technical writing and producing system documentation.
• Ability to read and interpret system vulnerability reports.
• Experience and understanding of patch management.
• Knowledge of networks, network traffic, and/or network architecture.
• Proficiency with Windows 10/11.
• Comprehensive knowledge of Active Directory.

Technologies

• Adobe
• PDQ
• Microsoft
• Verizon
• Windows 10/11
• Active Directory

Additional Considerations

• Considerable knowledge of Commonwealth of Virginia IT Security policies and standards preferred.
• Information Security or Technology Industry certifications are highly desirable.

Special Instructions

• You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
• A résumé will be accepted in lieu of a completed state application. Applications submitted via e-mail, postal service, fax or hand-delivered will not be considered. Successful candidates must pass a criminal background check. Commonwealth of Virginia employees may have teleworking options available. Final teleworking agreements will be reviewed and approved upon hire.
• This role will require completion of a Statement of Economic Interests (SOEI), which is filed annually with the General Assembly.
• Reasonable accommodations are available to persons with disabilities during the application and/or interview process. For assistance call: (804) 225-2021, [TTY: 786-8389]
• Minorities, Individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. The Virginia Department of Education is an Equal Opportunity Employer and encourages diversity within its workforce.

Contact Information

Name: Human Resources

Email: [email protected]