Senior Software Engineer

Genworth offers a role where you support a long-term mission-critical system while working in a team that handles day-to-day operations, incident resolution, and continuous improvement. This Richmond, VA hybrid position is built around meaningful work, strong support for professional growth, and comprehensive total rewards.

You will support the CLOAS mainframe application for Long Term Care policy administration. In this role, you’ll help keep system health stable, resolve production incidents, and design and deliver changes using Agile practices.

Responsibilities

• Support the Long Term Care policy administration system by monitoring operations, resolving failures and job abends, handling policy-related incidents and system defects, and maintaining application interactions with peripheral systems.
• Analyze incidents reported by users to identify impact and develop solution proposals aligned to the correct approach.
• Design, code, document, and test changes to meet acceptance criteria, avoid unintended impact, and fit within the overall technical architecture.
• Support changes through testing, including test planning, defect resolution, and related technical system activities.
• Implement solutions through the established change control process.
• Create reports from system data to support business activities and meet regulatory and audit needs, including SOX audits.
• Perform administrative and team responsibilities such as participating in meetings and Agile ceremonies (including Kanban Stand Ups and Inspect and Adapt sessions), responding to correspondence, providing status updates, reviewing/updating/submitting tickets, and participating in change management activities.
• Take ownership of work and collaborate to complete incidents in a timely manner based on severity, impact, and urgency.
• Assist team members with complex business and/or technical problems.
• Provide technical guidance on complex programming topics.

Requirements

• Bachelor’s degree and 5+ years of relevant experience with strong mainframe programming skills in COBOL, JCL, CICS, and IMS, plus production support experience (preferably in insurance or finance).
• Excellent analytical and detail-oriented mindset, including the ability to understand complex business logic, analyze system and data, identify needed changes, and assess impact across products and system functionality.
• Basic experience with SQL and data analysis.
• Experience working in a cross-functional environment on complex mainframe systems, with strong problem-solving skills and a results-oriented approach.
• Good communication skills with the ability to coordinate with stakeholders, manage concurrent deadlines, and handle multiple priorities.
• A continuous improvement mindset, with willingness to adapt to new technologies and ways of working.

Technologies

COBOL, JCL, CICS, IMS, SQL, Web Services, MQ

Benefits

• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded)
• Generous Paid Time Off, including 12 paid holidays, Volunteer Time Off, and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment, and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services
• Competitive Compensation & Total Rewards Incentives

NICE TO HAVE

• Mainframe application migration experience to other platforms
• Knowledge of Assembler
• Practical knowledge of LTC insurance products and premiums
• Experience in a managed services environment, working with an onshore-offshore model, managing to SLAs and work queues
• Agile experience (Scrum or Kanban)
• IMS database experience in an MVS and CICS environment
• Exposure to Product Accelerator tool
• Advanced SQL programming experience
• Experience with modern mainframe development and testing tools
• Knowledge of automated COBOL conversion tools

Additional Information

• This role is not eligible for sponsorship.
• Salary range: USD 96,700 - 181,000 per year (National Range: $96,700 - $145,000; High-Cost Range: $120,900 - $181,000).
• In addition to base salary, the role is eligible to participate in a bonus incentive plan based on individual and company performance; it is not guaranteed.
• Initial work is within the Service Operations team for the CLOAS application, responsible for day-to-day operations, maintaining system health, and implementing changes to support the business.
• Reports to the Long-Term Care Policy Administration Service Operations Leader.
• Position location: Richmond, VA hybrid. Hybrid schedule requires both Remote and In-Office days if you reside within 50 miles of a Genworth | CareScout office, with working hours targeting 9am-5pm EST.
• Remote applicants must reside in states/locations under Eastern or Central Standard Time including: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, and South.