Sr. Software Engineer, MarTech

Grow AI-driven marketing technology with a market-leading team at CrowdStrike. This Sr. Software Engineering role sits on the Marketing IT team and focuses on applying LLM-based agents and machine learning solutions to transform marketing and sales workflows. You will build platforms, evaluation and guardrails, integrations across major marketing systems, and enable teams with practical training and reusable assets. The role is based in Sunnyvale, CA (remote), with a salary range of USD 125,000 to 225,000 per year.

Responsibilities

• Work with Marketing teams to identify, prioritize, and scope AI opportunities, aligning success metrics to business outcomes.
• Build and deploy LLM-based agents for event invitations, account and contact prospecting, and partner workflows, including orchestration and human-in-the-loop controls.
• Create ML and LLM-assisted pipelines to clean, deduplicate, enrich, validate, and score leads and contacts across Salesforce, Marketo, and related systems, including bot and fraud detection.
• Modernize site search and partner locator using semantic and hybrid retrieval, embeddings, and RAG grounded in approved content.
• Use AI-assisted analysis to improve partner lead ROI reporting and Adobe Analytics adoption.
• Define evaluation metrics and regression tests; monitor accuracy, latency, and cost; implement PII handling, consent enforcement, and audit logging in partnership with Security, Privacy, and Legal.
• Evaluate AI tools, LLM platforms, and Adobe-native AI capabilities, and recommend direction.
• Train and mentor engineers, marketing operations, and Sales stakeholders on AI tools, prompt design, and responsible use.
• Run workshops and maintain playbooks and reusable templates.
• Integrate AI solutions with Adobe Experience Cloud, Salesforce, Marketo, and other systems via APIs and event-driven patterns.
• Provide monitoring and alerting for AI services and support incident response and runbooks.
• Partner with AEP and platform engineers on data access, environments, and releases.
• Train and enable Marketing and IT team members to adopt AI effectively and responsibly.

Requirements

• Bachelor's or Master's degree in Computer Science, Data Science, or a related field (or equivalent practical experience).
• 5+ years of software or data engineering experience, including 2+ years taking LLM or ML solutions to production.
• Hands-on experience with LLM APIs, agent frameworks, prompt engineering, tool calling, and orchestration.
• Familiarity with the marketing business domain in the Hi-Tech industry.
• Experience with RAG, embeddings, vector or hybrid search, and ML-based entity resolution, classification, or scoring.
• Experience with evaluation methods, prompt and model versioning, and production monitoring.
• Strong Python and SQL, plus TypeScript/JavaScript or Java, and experience building RESTful APIs.
• Working knowledge of CRM and marketing automation data models (leads, contacts, accounts) in Salesforce and Marketo.
• Experience with a major cloud platform (AWS or Azure), CI/CD tools (Jenkins, GitLab CI/CD), and GitHub.
• Understanding of data governance, privacy (GDPR, CCPA), and responsible AI practices.
• Demonstrated ability to train and mentor technical and non-technical colleagues.
• Ability to balance project work with operational tasks and to work Pacific Time (PT) business hours.

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe
• Health insurance
• 401k
• Paid time off

Expected close date: 12-07-2026