Technical Support Engineer 2

The Technical Support Engineer 2 provides advanced technical support for Choctaw Nation’s technology-related operations in Durant, OK. This role focuses on managing, maintaining, and optimizing applications, tools, and hardware resources while troubleshooting incidents and service requests across multiple environments.

Role Objective

The Technical Support Engineer 2 supports all technology-related operations by delivering comprehensive technical assistance that contributes to organizational goals and strategic objectives. The position includes managing, maintaining, and optimizing critical functional areas such as applications, tools, and hardware resources.

Responsibilities

• Apply company policies and procedures to complete routine tasks.
• Follow industry best practices and standard operating procedures to analyze and troubleshoot incidents and service requests.
• Contribute to defined processes by following detailed instructions for most work.
• Collaborate with cross-functional technical resources to complete project tasks and provide day-to-day support.
• Establish stable working relationships with internal stakeholders and use influence to advocate for stakeholder needs.
• Build, deploy, and maintain applications, patches, security fixes, automation, and support tools for the Choctaw Nation environment.
• Create and maintain knowledge base articles to support problem resolution.
• Provide intermediate troubleshooting across stage, test, and production environments.
• Provide intermediate technical support to internal stakeholders and escalate work to internal IT teams when necessary.
• Complete other duties as assigned by management.

Requirements

• Associate’s degree in computer science or equivalent education, relevant certifications, or 2 years related work experience.
• Intermediate experience supporting various operating systems.
• Intermediate experience supporting desktop and server environments.
• Intermediate experience creating automation for installations, configuration changes, and system management.
• Intermediate experience troubleshooting pre-deployment and post go-live issues.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Two years of related work experience.

Education

Associate’s degree in computer science (or equivalent education).

Location and Work Setting

Durant, OK (onsite).

Benefits

• Weekly Earned Wage Access is available for this position.