Provide onsite technical support, maintenance, and field services for court system computer and network infrastructure across Wisconsin.

Maintain and support client court system software and hardware.
Install, configure, and troubleshoot computer hardware and software in client courthouses and court system offices.
Deliver technical customer support to court system employees and take corrective action when issues arise.
Perform field service for hardware upgrades and to troubleshoot and resolve technology problems.
Respond effectively to unplanned production events, including system failures and natural disasters.

Associate’s Degree in computer science, computer technician, or related field.
Minimum 2 years of experience.
Experience providing phone-based technical support.
Experience supporting and maintaining computer hardware and software.
Experience installing, configuring, upgrading, and troubleshooting computers, printers, scanners, and other peripherals.
Ability to set up computers, related peripherals, and audio/visual equipment.
Knowledge of local and wide area networking.
Ability to implement infrastructure hardware, address technical emergencies, and implement cyber security policies.
Excellent customer service skills.
Proven ability to install, configure, repair, and maintain computer hardware.
Must meet minimum driving standards for a state vehicle; able to travel with overnights.

Knowledge of computer operating systems and hardware.
Ability to maintain computer equipment in courtroom, office, desk, and central server areas; strong technical troubleshooting capability.
Professional customer service skills.
Verbal and written communication skills.

Experience or training supporting audio/visual technologies, including video conferencing tools.
Experience or training supporting Windows Server.
Experience or training supporting Remote Desktop Services (Terminal Services).
Experience or training supporting Active Directory and Group Policy.
Experience or training supporting Local Area Networks.

Knowledge of computer networking principals.
Knowledge of digital audio recording equipment.
Knowledge and understanding of user accounts in an Active Directory environment.

Generally works indoors in an office setting with temperature controls and reasonably low noise.
Travel to off-site locations is frequently required for installation and maintenance across the state.
Extensive travel required (25-50% of the time); when not traveling, work is onsite.
Approximately 25-50% of responsibilities involve travel to replace or repair equipment.

Frequent lifting, standing, walking, sitting, handling, grasping, talking, hearing, repetitive motions, and hand-eye-foot coordination.
Occasional reaching and feeling; carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, and crawling.
Occasionally move objects weighing up to 75 pounds.

Works closely and routinely with clerks of circuit court and client staff, the judiciary and their staff, client IT and facilities staff, network administrators, court system department managers, and their staff and consultants.

Technical Support Engineer

Job Description