Technical Support Engineer - VFD/VSD Specialist (Shop-Based)

Triol Trading LLC is seeking a Technical Support Engineer specializing in VFD/VSD and power electronics for a shop-based role in Midland, TX. This position centers on commissioning, maintenance, and repair, delivering hands-on regional support from a centralized shop environment. The role offers a annual salary in the USD 120,000 to 130,000 range and requires at least three years of relevant experience, with a Bachelor's degree preferred.

Responsibilities

• Ensure uninterrupted product service in the assigned region, handling equipment commissioning, preventive maintenance, and repairs, with travel within the base region as needed.
• Commission new equipment at customer facilities.
• Support pilot operations and tests, ensuring timelines and goals for all company products are met.
• Conduct pre-project inspections of customer sites in preparation for initial deployments of new products in General Industry markets.
• Perform on-site repairs, maintain spare-parts planning, and keep records to ensure continuous service in the region.
• Receive equipment from the manufacturer, coordinate delivery to customer facilities, and verify the accuracy of order paperwork.
• Consult with customer representatives on service, maintenance, and operation; handle paid service requests; conduct customer satisfaction surveys on installed and operated equipment.
• Gather and analyze technical information on customer problems to propose performance improvements for equipment and processes.
• Participate in fault investigations at customer or third-party sites and support corrective and preventive actions to improve equipment quality.
• Maintain daily activity logs in CRM Bitrix24.

Requirements

• At least 3 years of experience in maintenance and operation of converter equipment, including VSDs and frequency converters; experience with Triol VSD/VFD is preferred.
• Proficiency with complex measuring instruments (oscilloscope, megohmmeter, network analyzer, etc.).
• Skills in repairing and restoring drives.
• Technical English at level C1 or above.
• Valid international passport and a B-category driver's license.
• Electrical safety certificate above 1000 V.
• Willingness to travel for business within the United States; potential trips to Europe and Canada.

Technologies

• Oscilloscope
• Megohmmeter
• Network analyzer
• Bitrix24

Benefits

• Health insurance
• Paid time off

Working conditions

• In-house, full-time, on-site / shop-based employment.
• Work schedule: Monday to Friday, 8 hours per day.