Monett, MO

Engineer Jobs in Monett, MO

3 jobs found

Include remote jobs

1mo ago

Technical Support Engineer II

Jack Henry & Associates Monett, MO 🇺🇸 Remote

Monett, MO

1mo ago Closed

Full time Atm Support Customer Support Information Technology (IT)

This position is no longer accepting applications (closed Oct 27, 2026).

Job Description

Jack Henry & Associates is hiring a Technical Support Engineer II for a remote role based in Monett, MO (candidates in or near Monett or Springfield, MO are preferred, but proximity is not required). This position provides technical ownership across financial institution implementations, ATM conversions, production deployments, and post-conversion turnover, with a clear focus on effective customer communication and reliable ATM performance.

What you’ll do

Participate in project meetings, team calls, and client discussions, proactively communicating schedule conflicts.
Own assigned projects including ATM configurations, client communication, documentation, and technical deliverables.
Act as the primary technical point of contact for financial institutions for ATM-related activities, schedules, communications, and technical inquiries.
Lead conference calls supporting ATM implementations, conversions, and technical requirements.
Provide ongoing project status updates to management, internal teams, coordinators, and stakeholders.
Review and validate forms, technical documentation, and configuration details for accuracy and completeness.
Assist customers with conversion schedules and implementation plans.
Coordinate custom ATM service requests, upgrades, and modifications during customer conversions, including required documentation and paperwork.
Maintain project records, cases, and documentation in business applications.
Complete all project checklists from kickoff through turnover.
Configure ATM driving platforms using customer-supplied parameters and specifications.
Perform configuration updates and modifications to ATM systems, including required resynchronization activities.
Coordinate ATM connectivity testing, transaction testing, and implementation activities.
Troubleshoot ATM hardware, software, connectivity, and transaction processing issues.
Investigate and resolve escalated technical issues using in-depth knowledge of products, systems, and applications.
Validate ATM functionality to ensure successful transaction processing and settlement after implementation.
Provide first-time ATM settlement training and operational guidance to client personnel.
Create and maintain technical documentation, knowledge articles, implementation guides, and troubleshooting procedures.
Deliver exceptional customer service by communicating technical solutions and ensuring customer understanding and satisfaction.
Perform other duties as assigned.

What you bring

Minimum 2 years of technical support, implementation, or systems engineering experience gained through industry experience, technical training, internships, or academic programs.
Minimum 2 years of customer service experience.
Basic understanding of computer networking and troubleshooting.
Proficiency with Microsoft Office.
Experience supporting customers remotely.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Strong analytical, problem-solving, organizational, and decision-making skills.
Excellent verbal and written communication skills.
Ability to work independently while collaborating across multiple departments and technical teams.
Willingness to support scheduled implementations, live conversions, and after-hours production activities when required.

Nice to have

Associate’s degree or higher in Information Technology or a related field.
Knowledge of ATM transaction processing and connectivity testing.
Experience with different ATM software platforms, ITM/Smart Teller technologies, or financial institution conversions.
Experience supporting banking, payments, financial services, or transaction-processing environments.
Knowledge of EAD and FD/STAR processing environments.
Familiarity with Debit and Credit BINs.
Experience with ATM key management and terminal security.
Experience with ATM project management.
Experience with the Card@Once Instant Issue interface.
Understanding of integrated application environments and system interactions.

Remote location notes: This is a remote position. Candidates located in or near the Monett or Springfield, MO areas are preferred, though proximity is not required.

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3mo ago

Senior Developer Experience Engineer

Jack Henry Monett, MO 🇺🇸 Remote

Monett, MO

3mo ago Closed

Full time Senior API APIs

This position is no longer accepting applications (closed Jul 29, 2026).

Job Description

Based in Monett, Missouri with remote options, this Senior Developer Experience Engineer role at Jack Henry centers on treating developer documentation as a product and benchmarking our developer experience against industry standards. You will ship interactive documentation and content infrastructure while collaborating with engineers, SDK teams, and product partners.

Responsibilities

Establish and continuously improve the Jack Henry Developer Relations Portal in line with engineering best practices and standards.
Steer the design, planning, and delivery of new features, breaking work into clear, manageable tasks for the team.
Embed reliability, scalability, performance, and quality considerations into all development efforts.
Represent the team in technical discussions and decision-making sessions, such as discovery workshops.
Diagnose and resolve issues across release pipelines and production environments.
Own the developer documentation platform end-to-end, including architecture, UX, and roadmaps, benchmarking against industry standards.
Design and deliver interactive, accessible documentation experiences such as code samples, API explorers, tutorials, and videos.
Develop and maintain templates, tools, and contribution guides to enable scalable documentation creation across teams.
Produce high-impact developer content, including guides, tutorials, and video walkthroughs.
Manage and continuously improve documentation infrastructure, including site generation, CI/CD, previews, search, and analytics.
Leverage modern AI-assisted coding tools such as Claude Code and Cursor to accelerate development and documentation workflows.
Establish and maintain documentation processes, including style guidelines, contribution workflows, review standards, and audit practices.
May perform other job duties as assigned.

Requirements

6+ years of experience in documentation, developer experience, or developer education roles for a developer audience.
Proven ability to organize and structure complex technical content, including information architecture and content modeling.
Experience improving developer documentation for usability, clarity, and navigation.
Hands-on use of AI coding tools in day-to-day workflows, including Cursor, Claude Code, and GitHub Copilot.
Experience creating both written documentation and video or screencast content for technical audiences.

Technologies

Claude Code
Cursor
GitHub Copilot
Web Components, Polymer, Lit
webpack, rollup
OpenAPI specifications
OAuth2/OpenID Connect
CI/CD

Nice to have

Docs-as-code experience: comfort opening PRs against the docs platform itself — modifying site generators, CI workflows, content tooling, and search infrastructure — not just authoring Markdown.
Strategic and audit thinking: experience benchmarking documentation, identifying systemic gaps, and producing actionable roadmaps rather than only executing the next ticket.

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4mo ago

Technical Support Engineer (After Hours)

Jack Henry Monett, MO 🇺🇸 Remote

Monett, MO

4mo ago Closed

$57k - $90k/yr Full time Customer Service Customer Support End User Support

This position is no longer accepting applications (closed Jul 23, 2026).

Job Description

Hybrid Systems / Network Administrator with Technical Support duties for Credit Union Solutions, based in Monett, MO with remote and on-site capabilities in a 24/7 after-hours schedule.

Responsibilities

Analyze, troubleshoot, and resolve user technology issues; fulfill user requests and address setup needs.
Investigate and resolve escalated technical issues promptly and effectively, leveraging in-depth knowledge of products, systems, and technologies.
Implement monthly system enhancements (software and hardware updates) to improve performance and reliability.
Provide high-quality customer service by clearly communicating technical solutions to customers, ensuring satisfaction and understanding.
Participate in preparing test environments to simulate, document, or recreate errors reported by customers to determine appropriate action.
Share knowledge across areas, create documentation and solution articles to aid case resolution, assist with escalated issues, and manage cases and implementations.
Report design, reliability, and maintenance problems or bugs to software engineering; contribute to defect records with supporting files and examples for development to create fixes.
Serve as a liaison between third-party vendors and internal application administrators to identify issues and implement fixes.
May perform other duties as assigned.

Requirements

Minimum of 2 years of experience gained through hands-on work or academic training in IT, or experience in a financial institution or FinTech.
Experience working with Unix or Linux is required.
Ability to participate in an on-call rotation outside normal work hours.
Willingness to work an after-hours shift between 7:00 pm central and 7:00 am central.
Weekend availability is required.

Technologies

Linux
Unix
AIX
Symitar

Nice to have

AIX Administration experience.
Experience in a Credit Union or other financial institution.

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Engineer Jobs in Monett, MO

Technical Support Engineer II

Senior Developer Experience Engineer

Technical Support Engineer (After Hours)

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