Developer Relations Engineer Jobs

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24d ago

Senior Developer Experience Engineer

Jack Henry Remote 🇺🇸 Remote

Remote

24d ago

Full time Senior API APIs

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Job Description

Senior Developer Experience Engineer at Jack Henry, a remote role responsible for treating developer documentation as a product and owning the documentation platform end-to-end, collaborating with the Developer Relations team to improve developer experiences, within 70 miles of specified office locations.

Responsibilities

Architect and evolve the Jack Henry Developer Relations Portal, following engineering best practices and standards.
Drive the design, planning, and rollout of new features, decomposing work into clear, manageable tasks for the team.
Embed reliability, scalability, performance, and quality into all development efforts.
Act as the team's technical representative in discussions and decision-making, including discovery sessions.
Diagnose and fix issues across release pipelines and production environments.
Own the developer documentation platform end-to-end, including architecture, UX, and roadmap, benchmarked against industry standards.
Create and deliver engaging, accessible documentation experiences such as code samples, API explorers, tutorials, and videos.
Develop and maintain templates, tooling, and contribution guides to scale documentation across teams.
Produce impactful developer content, including guides, tutorials, and video walkthroughs.
Oversee and continually improve documentation infrastructure, including site generation, CI/CD, previews, search, and analytics.
Leverage modern AI-assisted coding tools (eg, Claude Code, Cursor) to accelerate development and documentation workflows.
Establish and sustain documentation processes, including style guidelines, contribution workflows, review standards, and audit practices.
May perform additional duties as assigned.

Requirements

Minimum 6 years of experience in documentation, developer experience, or developer education for a developer audience.
Proven ability to structure complex technical content via information architecture and content modeling.
Experience improving developer documentation for usability, clarity, and navigability.
Hands-on experience with AI coding tools such as Cursor, Claude Code, and GitHub Copilot in daily workflows.
Experience producing both written documentation and video or screencast content for technical audiences.

Technologies

Claude Code
Cursor
GitHub Copilot
OpenAPI specifications
Web Components
Polymer
Lit
webpack
rollup
CI/CD
OAuth2/OpenID Connect
Single Sign-On (SSO)

Benefits

Comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

What would be nice for you to have

Docs-as-code experience: comfort opening PRs against the docs platform itself, modifying site generators, CI workflows, content tooling, and search infrastructure, not just authoring Markdown.
Strategic and audit thinking: experience benchmarking documentation, identifying systemic gaps, and producing actionable roadmaps, not just executing the next ticket.

Why Jack Henry

Culture grounded in doing the right thing, taking initiative, and enjoying the work.
Comprehensive benefits that support your physical, mental, and financial health so you can thrive.

Culture of Commitment

Associates highlight a culture that encourages collaboration, embraces challenges, and supports one another through change.
We prioritize inclusion, sustainability, and community impact as part of daily operations.

Equal Employment Opportunity

Jack Henry is an equal opportunity employer and commits to fair treatment in all employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, and related activities.
No discipline, retaliation, or intimidation for good faith reports or involvement in discrimination investigations.

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