Senior Developer Experience Engineer

Senior Developer Experience Engineer at Jack Henry, a remote role responsible for treating developer documentation as a product and owning the documentation platform end-to-end, collaborating with the Developer Relations team to improve developer experiences, within 70 miles of specified office locations.

Responsibilities

• Architect and evolve the Jack Henry Developer Relations Portal, following engineering best practices and standards.
• Drive the design, planning, and rollout of new features, decomposing work into clear, manageable tasks for the team.
• Embed reliability, scalability, performance, and quality into all development efforts.
• Act as the team's technical representative in discussions and decision-making, including discovery sessions.
• Diagnose and fix issues across release pipelines and production environments.
• Own the developer documentation platform end-to-end, including architecture, UX, and roadmap, benchmarked against industry standards.
• Create and deliver engaging, accessible documentation experiences such as code samples, API explorers, tutorials, and videos.
• Develop and maintain templates, tooling, and contribution guides to scale documentation across teams.
• Produce impactful developer content, including guides, tutorials, and video walkthroughs.
• Oversee and continually improve documentation infrastructure, including site generation, CI/CD, previews, search, and analytics.
• Leverage modern AI-assisted coding tools (eg, Claude Code, Cursor) to accelerate development and documentation workflows.
• Establish and sustain documentation processes, including style guidelines, contribution workflows, review standards, and audit practices.
• May perform additional duties as assigned.

Requirements

• Minimum 6 years of experience in documentation, developer experience, or developer education for a developer audience.
• Proven ability to structure complex technical content via information architecture and content modeling.
• Experience improving developer documentation for usability, clarity, and navigability.
• Hands-on experience with AI coding tools such as Cursor, Claude Code, and GitHub Copilot in daily workflows.
• Experience producing both written documentation and video or screencast content for technical audiences.

Technologies

• Claude Code
• Cursor
• GitHub Copilot
• OpenAPI specifications
• Web Components
• Polymer
• Lit
• webpack
• rollup
• CI/CD
• OAuth2/OpenID Connect
• Single Sign-On (SSO)

Benefits

• Comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

What would be nice for you to have

• Docs-as-code experience: comfort opening PRs against the docs platform itself, modifying site generators, CI workflows, content tooling, and search infrastructure, not just authoring Markdown.
• Strategic and audit thinking: experience benchmarking documentation, identifying systemic gaps, and producing actionable roadmaps, not just executing the next ticket.

Why Jack Henry

• Culture grounded in doing the right thing, taking initiative, and enjoying the work.
• Comprehensive benefits that support your physical, mental, and financial health so you can thrive.

Culture of Commitment

• Associates highlight a culture that encourages collaboration, embraces challenges, and supports one another through change.
• We prioritize inclusion, sustainability, and community impact as part of daily operations.

Equal Employment Opportunity

• Jack Henry is an equal opportunity employer and commits to fair treatment in all employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, and related activities.
• No discipline, retaliation, or intimidation for good faith reports or involvement in discrimination investigations.