Field Service Management Engineer Jobs

1 job found

5d ago

Resident Operational Engineer

Eletric80 Chicago, IL

Chicago, IL

5d ago

$75k - $90k/yr Full time Electrical Engineering Business Systems ERP

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Job Description

Oversee and coordinate the daily to monthly operations of E80 systems at customer sites, balancing a 50/50 mix of hands-on work and supervision to maximize reliability and customer satisfaction.

Responsibilities

Serve as the primary contact for customer service activities, including asset and system performance, ticket resolution, spare parts inventory, and overall service delivery; maintain timely communication with customers and E80 back-office to address needs and concerns; organize periodic technology update sessions to train customer personnel on E80 technologies and solutions.
Allocate technical resources, verify tools and equipment as needed, and manage materials for field services and projects based on requirements and availability.
Develop and manage resource schedules for maintenance, field service, and retrofit work; track ticket resolutions and ensure optimal resource utilization; coordinate with CSAM, supervisors, resident engineers, spare parts teams, service coordinators, technical supervisors, technicians, and other stakeholders; place spare parts orders when feasible and monitor delivery; enter and manage tickets.
Monitor the performance of allocated resources, identify issues or inefficiencies, and implement corrective actions as needed.
Continuously review and improve resource allocation processes to boost efficiency and productivity.
Ensure all maintenance, field service, and retrofit activities comply with relevant regulations, standards, and company policies; observe customer behavior and potential alternative service purchases to identify improvement opportunities within E80 organizations; escalate significant customer concerns to leadership.
Maintain safety precautions for the safe operation of E80 systems; escalate discrepancies; perform advanced electrical troubleshooting on E80 equipment using diagnostic tools when required; replace, program, and configure electromechanical components if needed; perform periodic engineering and software maintenance tasks (examples include LGV calibration and navigation parameter updates).

Requirements

Bachelor's degree in engineering, operations management, or related field (preferred) or equivalent experience in maintenance management within material handling and industrial machine design/manufacturing industries.
3+ years of experience in material handling, packaging equipment, robotics, and palletizing industries with a focus on customer service, project management, and asset management.
Strong technical background with hands-on experience across all technical aspects of an E80 automation system (PLC, PC, LGV, EM).
CMRT certifications are highly preferred.
Knowledge of SAP ERP and CRM (Salesforce).
Knowledge of Microsoft Office 365 and Power Platform.
Strong analytical skills and attention to detail.
Excellent organizational, communication, and collaboration abilities; capable of driving change as a team member.
Customer-centric mindset with a passion for service excellence.

Technologies

SM.I.LE80 software platform (Smart Integrated Logistics)
Salesforce
SAP ERP
Microsoft Office 365
Power Platform
PLC
PC
LGV
EM

Benefits

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Location

Albany, GA

What’s in It for You

Compensation: $75,000 - $90,000 per year (FLSA Exempt)
Benefits: Health, Dental, Vision Insurance, Life, Short-Term Disability, Long-Term Disability, PTO, 401(k) match
Location: Albany, GA

Career Growth

Steady year-over-year growth supports talent development and ongoing opportunities to learn, grow, and advance.
E80 World Academy provides training and learning programs to refine expertise and support success in the role.
#BE80 fosters a collaborative culture focused on giving back and teamwork.

Travel

Travel: 0%

Experience Level

Mid-Career

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