Resident Operational Engineer

Oversee and coordinate the daily to monthly operations of E80 systems at customer sites, balancing a 50/50 mix of hands-on work and supervision to maximize reliability and customer satisfaction.

Responsibilities

• Serve as the primary contact for customer service activities, including asset and system performance, ticket resolution, spare parts inventory, and overall service delivery; maintain timely communication with customers and E80 back-office to address needs and concerns; organize periodic technology update sessions to train customer personnel on E80 technologies and solutions.
• Allocate technical resources, verify tools and equipment as needed, and manage materials for field services and projects based on requirements and availability.
• Develop and manage resource schedules for maintenance, field service, and retrofit work; track ticket resolutions and ensure optimal resource utilization; coordinate with CSAM, supervisors, resident engineers, spare parts teams, service coordinators, technical supervisors, technicians, and other stakeholders; place spare parts orders when feasible and monitor delivery; enter and manage tickets.
• Monitor the performance of allocated resources, identify issues or inefficiencies, and implement corrective actions as needed.
• Continuously review and improve resource allocation processes to boost efficiency and productivity.
• Ensure all maintenance, field service, and retrofit activities comply with relevant regulations, standards, and company policies; observe customer behavior and potential alternative service purchases to identify improvement opportunities within E80 organizations; escalate significant customer concerns to leadership.
• Maintain safety precautions for the safe operation of E80 systems; escalate discrepancies; perform advanced electrical troubleshooting on E80 equipment using diagnostic tools when required; replace, program, and configure electromechanical components if needed; perform periodic engineering and software maintenance tasks (examples include LGV calibration and navigation parameter updates).

Requirements

• Bachelor's degree in engineering, operations management, or related field (preferred) or equivalent experience in maintenance management within material handling and industrial machine design/manufacturing industries.
• 3+ years of experience in material handling, packaging equipment, robotics, and palletizing industries with a focus on customer service, project management, and asset management.
• Strong technical background with hands-on experience across all technical aspects of an E80 automation system (PLC, PC, LGV, EM).
• CMRT certifications are highly preferred.
• Knowledge of SAP ERP and CRM (Salesforce).
• Knowledge of Microsoft Office 365 and Power Platform.
• Strong analytical skills and attention to detail.
• Excellent organizational, communication, and collaboration abilities; capable of driving change as a team member.
• Customer-centric mindset with a passion for service excellence.

Technologies

• SM.I.LE80 software platform (Smart Integrated Logistics)
• Salesforce
• SAP ERP
• Microsoft Office 365
• Power Platform
• PLC
• PC
• LGV
• EM

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Location

• Albany, GA

What’s in It for You

• Compensation: $75,000 - $90,000 per year (FLSA Exempt)
• Benefits: Health, Dental, Vision Insurance, Life, Short-Term Disability, Long-Term Disability, PTO, 401(k) match
• Location: Albany, GA

Career Growth

• Steady year-over-year growth supports talent development and ongoing opportunities to learn, grow, and advance.
• E80 World Academy provides training and learning programs to refine expertise and support success in the role.
• #BE80 fosters a collaborative culture focused on giving back and teamwork.

Travel

• Travel: 0%

Experience Level

• Mid-Career