DOSS Technical Support Engineer

Join a mission-driven team that partners with university departments to keep departmental-owned technology governed, documented, and properly supported. In this onsite role in Saint Paul, you will help strengthen institutional accountability while improving service reliability through clear support frameworks and consistent documentation.

What You’ll Do

The Technical Support Partner (Departmental Owned Systems Support, or DOSS) acts as the liaison between Information Technology Services (ITS) and university departments, focusing on non-enterprise and departmental-owned systems. This role builds support frameworks, maintains documentation and inventory, supports the Technology Intake Process, and provides onsite technical and vendor coordination.

• Create and maintain formal agreements between ITS and departments covering support roles, escalation paths, vendor expectations, and lifecycle management procedures.
• Meet with department stakeholders annually to review and update agreements to align with ITS support processes.
• Work with departments to identify and document departmental-owned systems, including recording system purpose, scope, and business function.
• Develop and publish knowledge base articles that describe system functionality and support channels.
• Collect, validate, and maintain technical and operational metadata for departmental systems.
• Enter and maintain system data within the ITS system inventory database and run regular audits for accuracy and completeness.
• Evaluate new technology requests to determine system ownership, support requirements, and ITS impacts.
• Draft preliminary support agreements prior to procurement and advise departments on supportability and integration with the ITS environment.
• Represent ITS in project planning and implementation activities for departmental systems.
• Ensure support agreements, lifecycle plans, and knowledge resources are documented and understood by departments before systems go live, with all required knowledge base and inventory entries completed prior to deployment.
• Serve as the onsite ITS contact for departmental systems, coordinating and assisting with vendor installation, maintenance, and troubleshooting.
• Verify system integration and performance within the campus environment and identify unmanaged or unsupported technologies for governance alignment.
• Promote transparency between ITS and departments regarding system responsibilities to reduce operational risk.

Requirements

• Bachelor’s degree
• 5 years of experience working in technology support

Compensation and Location

• Location: Saint Paul, MN (onsite)
• Salary range: $60,000 to $75,000 per year

Benefits

• Tuition Remission for employees, spouses, and dependents
• Generous Retirement Contributions
• Comprehensive Health Coverage including medical, dental, and vision
• Fully Paid Insurance: disability, life, and AD&D
• Paid Parental Leave to support growing families

How to Apply

Apply online at https://www.stthomas.edu/jobs/. Complete the online application steps, including creating or updating an applicant profile, uploading a resume, and completing the job-specific application. Employment with the University of St. Thomas requires consent and successful completion of a background screening.

Official job posting: www.stthomas.edu/jobs