Windows Support Engineer Jobs

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Service Desk Engineer

DATAPRISE LLC Port Saint Lucie, FL

Port Saint Lucie, FL

Today

$45k - $50k/yr Full time Active Directory Application Support Computer Skills

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Job Description

DATAPRISE LLC is hiring a Service Desk Engineer to provide remote first-contact technical support to customers as part of the Technical Engineering Center (TEC). This is a hybrid role based in Port Saint Lucie, FL, supporting a 24X7X365 environment and partnering with teammates to resolve end-user issues efficiently.

Role & Support Scope

Provide first contact support for incoming requests through telephone, web portal, email, and chat with an emphasis on courteous, timely, effective resolution.
Follow up on open tickets and keep clients informed with relevant updates throughout the process.
Record, track, and document service desk incidents in the Service Desk application.
Collaborate with team members to identify solutions and escalate to senior team members or external resources when needed.

First-Tier Technical Support

Support Windows Workstations, MAC OS, printers, and mobile devices, including troubleshooting for basic applications and hardware.
Provide support for Microsoft 365 and Active Directory.
Manage account and access tasks including adding users, removing users, resetting passwords, and changing folder permissions.
Use remote access solutions to support topics such as VPN clients, Terminal Services, and Citrix.
Troubleshoot using current versions of Active Directory, VPN clients, Microsoft 365, Windows OS, Mac OS, laptop and desktop hardware, anti-virus and malware, spam filtering, and Microsoft Office Applications.
Apply a basic understanding of IP addresses, subnet masks, gateways, and DNS addresses.

Requirements

A few years of related experience, ideally supporting external clients in the Managed Services or IT Services industry.
Strong written and verbal communication plus customer service skills for collaboration with clients and colleagues.
Ability to manage difficult conversations and set client expectations.
Sound judgement and decision-making to make independent decisions that affect customers without always consulting a supervisor.
Capability to perform and deliver effectively in a fast-paced, occasionally high-stress, SLA-driven environment.
Flexibility to handle a variety of tasks that may change frequently.
Ability to maintain concentration and focus in a collaborative, open work environment with varying noise levels and interruptions.
Strong attention to detail to ensure work is accurate and complete.
Availability for flexible hours, including possible night shifts and/or weekends.
Associate or Bachelor’s Degree in Computer Science/Engineering or a related field (preferred).
Preferred certifications: CompTIA A+, Network+, Security+, Microsoft 365, Apple Certified Associate, and Apple Certified Support Professional.

Compensation

Salary Range: $45,000 - $50,000 per year.
Note: the range reflects the national average level and may be adjusted higher or lower based on the candidate’s local labor market.

Benefits

Comprehensive medical, dental, and vision coverage for you and your family.
Company-paid Employee Assistance Program (EAP).
401(k) with company match and immediate vesting.
Company-paid short and long-term disability insurance.
Company paid life insurance.
Voluntary supplemental insurance through Aflac.
Voluntary pet insurance through Nationwide Pet.
Flexible Spending Accounts (FSA).
Health Savings Account (HSA) with employer contributions.
Pre-tax commuter benefits for parking and public transit.
Comprehensive Wellness and Rewards & Recognition Programs.
Onsite, hybrid, and remote work options (may vary by role).
10 paid holidays.
Generous PTO.
Company paid Volunteer Time Off.
Parental leave benefits and bonding leave for new parents.
Internal mobility opportunities.
Continuous learning and upskilling, including job shadowing programs and career mentorship.
Annual training allowances and LinkedIn Learning licenses for all employees.

Culture & Innovation

Work on cutting-edge technology spanning managed IT services, cybersecurity, disaster recovery, incident response, mobility management, IT consulting, cloud and infrastructure, and more.
Recognition as a top employer in IT with awards for values and culture.
High-trust environment with empowerment, continuous learning, and innovation built around: Passionate, Respectful, Ownership, Unified, and Decisive.

Application Details

Anticipated application deadline: 10/30/2026 (may be modified or extended as needed).
Apply online using the link associated with this posting.

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