Server Support

Server Support Engineer Jobs

4 jobs found

Today

Technical Support Engineer

Cargas Lancaster, PA

Lancaster, PA

Today

Full time Application Support Customer Service Customer Support

Apply Now

Job Description

Cargas Energy is hiring a Technical Support Engineer onsite in Lancaster, PA to troubleshoot customer issues across SQL, JavaScript, and .NET.

Responsibilities

Handle support tickets and deliver clear status updates via the ticketing system or by phone as required
Debug SQL procedures, JavaScript, and .NET code
Monitor SQL servers and complete basic configuration tasks
Troubleshoot customer issues within a Cargas Energy component; escalate more complex cases when needed
Document troubleshooting steps, resolutions, and customer communications
Build and contribute common fixes, scripts, and how-to guidance for the knowledge base
Collaborate with teammates to share knowledge and coordinate workloads
Work toward individual and team productivity, SLA, and KCS-related goals
Use approved AI technologies, intelligent automation, and self-service solutions to improve daily operations and reduce ticket volume

Requirements

Associate's degree or an equivalent combination of education and experience
1+ years of experience in a business setting
Ability to learn new technology and use available resources to answer questions and solve problems
Ability to learn and use a ticketing system
Ability to work independently and as part of a team
Strong listening, conflict resolution, and communication skills
Proficiency in Microsoft Office Suite

Technologies

SQL
JavaScript
.NET
SQL servers
Microsoft Office Suite
Zendesk
Jira

Benefits

Employee ownership
Profit sharing
Bonus programs
Comprehensive benefits
Cost-saving programs focused on mental, physical, financial, and social well-being

Additional experience we value

Bachelor's degree in Computer Science, Business, or a related field
Experience in software support
Experience with ticketing systems such as Zendesk or Jira
Understanding of basic SQL queries, networking, logs, error messages, and APIs

View full job page →

8d ago

Technical Support Engineer

Symbotic LLC Wilmington, MA

Wilmington, MA

8d ago

$70k - $98k/yr Full time Application Support Incident Management Information Technology (IT)

Apply Now

Job Description

The Technical Support Engineer will help ensure Symbotic systems operate successfully at customer sites. This onsite role focuses on structured troubleshooting, escalation support during high-impact events, and collaboration across teams to deliver root cause analysis and lasting fixes.

Role Overview

In this position, you will diagnose production-impacting issues spanning software, networking, and infrastructure layers. You will also assist with escalations during real-time operational events and contribute to system reliability through data-driven investigation and preventive recommendations.

Responsibilities

Troubleshoot and resolve system issues that impact production across software, networking, and infrastructure layers
Support real-time escalations during high-impact operational events
Connect to customer environments remotely and perform diagnostics using tools such as SSH, Remote Desktop, and browser-based interfaces
Analyze logs, system data, and performance trends to identify root causes and help prevent recurring problems
Partner with Engineering and Field teams to drive issue resolution
Document troubleshooting steps, resolutions, and knowledge base content
Identify recurring patterns and recommend preventative solutions as part of continuous improvement

Required Qualifications

Bachelor’s degree in Engineering, Computer Science, or a related technical field (or equivalent experience)
Minimum of 3 years supporting complex technical systems in a remote or production environment
Strong troubleshooting experience using Linux command line and system-level tools
Experience connecting to systems via SSH, Remote Desktop, or similar tools
Advanced knowledge of TCP/IP networking fundamentals and troubleshooting
Strong experience with SQL or scripting for data analysis
Strong problem-solving skills with the ability to prioritize and multitask in high-pressure environments
Effective communication skills, particularly during real-time issue resolution

Technologies

SSH
Remote Desktop
Browser-based interfaces
Linux command line
TCP/IP
SQL
Wireshark
tcpdump

Preferred Qualifications

Experience supporting automated systems, robotics, or warehouse environments
Familiarity with electrical schematics and hardware-level diagnostics
Experience with packet capture tools such as Wireshark and tcpdump
Exposure to PLCs, VFDs, or industrial controls

Compensation and Location

Location: Wilmington, MA (onsite)
Salary: USD 70,000 - 97,900 per yearly

Benefits

Medical
Dental
Vision
Disability
401K
PTO
Other benefits

Work Environment

Ability to travel up to 15% after the training period (Senior roles may require up to 15% ongoing travel)
Must possess a valid driver’s license and be able to travel to customer sites via car or air
Employee must maintain a personal credit card and manage expenses for bi-weekly reimbursement

Education

Bachelor’s degree in Engineering, Computer Science, or a related technical field (or equivalent experience).

View full job page →

8d ago

Senior IT Support Engineer (Tier 2/3)

I.T. WORKS! Inc. West Barnstable, MA

West Barnstable, MA

8d ago

$80k - $100k/yr Full time Senior Active Directory Azure

Apply Now

Job Description

The Senior IT Support Engineer (Tier 2/3) role at I.T. WORKS! Inc. is an in-person position based in West Barnstable, MA, focused on advanced troubleshooting and escalated client support within an MSP environment. The role also contributes to infrastructure and project work, including deployments and migrations.

Role Responsibilities

Own issues that require additional time or technical depth beyond the frontline Support Team.
Troubleshoot and resolve problems involving Windows desktops and servers.
Troubleshoot and resolve problems involving Active Directory and Group Policy.
Troubleshoot and resolve problems involving Microsoft 365 and Exchange.
Troubleshoot and resolve problems involving Microsoft Entra ID and Azure environments.
Troubleshoot and resolve problems involving firewalls, switches, VLANs, and VPNs.
Troubleshoot and resolve problems involving DNS and network connectivity.
Troubleshoot and resolve problems involving backup and recovery systems.
Troubleshoot issues involving business applications and third-party software.
Troubleshoot hardware and infrastructure issues.
Take ownership of escalated tickets and help engineers troubleshoot difficult issues.
Share knowledge, mentor team members, and help identify recurring problems and improvement opportunities.
Work directly with clients and keep them informed throughout an issue.
Assist frontline support when escalation volume allows.
Perform onsite client work when needed.
Collaborate with the Project Team on server deployments and migrations, network and firewall upgrades, Microsoft 365 and cloud migrations, infrastructure replacements, backup and disaster recovery improvements, and client technology standardization.
Participate in an on-call rotation, including occasional weekends.
Occasionally travel to client locations.

Required Qualifications

4+ years of professional IT support experience.
Strong troubleshooting skills for Windows workstations and Windows Server.
Working knowledge of Active Directory.
Microsoft 365 administration experience.
Networking knowledge including TCP/IP, DNS, DHCP, VLANs, and VPNs.
Experience troubleshooting firewalls and network connectivity.
Ability to independently investigate and resolve unfamiliar technical problems.
Strong written and verbal communication skills, including professional client communication.
Strong documentation habits.
Ability to commute to the West Barnstable, MA office.

Technologies

Windows
Active Directory
Group Policy
Microsoft 365
Exchange
Microsoft Entra ID
Azure
Firewalls
DNS
TCP/IP
DHCP
VLANs
VPNs
Backup and recovery systems
macOS
AI technologies and tools
CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Server+, CompTIA Cloud+
Cisco / CCNA
Microsoft Certified: Azure Fundamentals

Benefits

Health insurance
401(k) with company match
Life insurance
Long-term disability insurance
Paid time off
Incentive compensation through the Works Perks program
Paid additional compensation for participation in the on-call rotation
Opportunities to grow into additional Project Team responsibilities
401(k) matching
Dental insurance
Tuition reimbursement
Vision insurance

Nice to Have

CompTIA A+, Network+, Security+, Server+, or Cloud+
Microsoft 365
Microsoft Azure / Entra ID
Cisco / CCNA
Firewall platforms
Backup and disaster recovery
macOS support and integration
AI technologies and tools

Compensation

Salary: $80,000 to $100,000 per year, based on experience and technical background. On-call work is compensated in addition to salary.

Schedule and Work Location

Full-time
Monday through Friday
8-hour shift
On-site in West Barnstable, Massachusetts
On-call rotation with occasional weekends
Occasional travel to client locations
Shift availability: Day Shift (Required), Night Shift (Required), Overnight Shift (Preferred)

Application Questions

Have you worked for a managed services provider before?
Do you understand that this is an in-office position?
Do you live within 50 miles of West Barnstable, MA?

Experience, Certifications, and Commuting

MSP experience: 4 years (Preferred)
Education: High school or equivalent
Certifications (Preferred): CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Fundamentals
Ability to commute: West Barnstable, MA (Required)

View full job page →

9d ago

IT Support Engineer I

Amazon.com Services LLC Kansas City, MO

Kansas City, MO

9d ago

$30 - $41/hr Full time Active Directory End User Support Hardware Support

Apply Now

Job Description

Amazon offers a competitive compensation package and practical support for work-life needs, including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. You will also have a casual dress code at each location, with options like jeans and t-shirts, safety shoes, and at times a neon safety vest.

This onsite role is based in Kansas City, MO with an hourly salary range of USD 30 to 41. If you have at least 1 year of relevant IT experience and a high school or equivalent diploma, you can help keep enterprise systems running and support customers across multiple buildings and remotely.

What you’ll do

Provide IT support by implementing technical solutions and delivering high quality help for computer hardware, operating systems, and enterprise application software across sites within a defined geographic area.
Handle network engineering and troubleshooting, including work across data cabling and systems administration in multiple software and hardware environments.
Maintain infrastructure availability by ensuring networking and computing systems remain up and running during production hours.
Perform analysis and technical assistance with management and staff to support continuous improvement of IT solutions.
Support local technical projects and contribute to policies, procedures, and processes.
Identify root causes for operational issues and process inefficiencies.
Support customers from multiple buildings and also provide remote support when needed.
Travel within your local or regional area to support customers.
Be able to move up to 49 lbs, and stand and walk during shifts lasting up to 12 hours.

Basic qualifications

1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
2+ years troubleshooting in a multi-user, high availability environment
2+ years of PC repair, troubleshooting, deployment and liquidation experience
1+ years of IT client, server, and network service delivery experience
2+ years of networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP)
2+ years of corporate setting support experience for Windows, Mac, or Linux operating systems
2+ years supporting and maintaining a corporate network environment
High school or equivalent diploma

Preferred qualifications

2+ years of computer networking experience
Experience supporting video conference and teleconference equipment

Technologies you may work with

Windows Server, AD, DFS, Print Services, SCCM
DNS, DHCP, SSL, OSI Model, TCP/IP
Windows, Mac, Linux

View full job page →

Server Support Engineer Jobs

Technical Support Engineer

Technical Support Engineer

Senior IT Support Engineer (Tier 2/3)

IT Support Engineer I

Get Server Support Engineer Jobs alerts