Senior Developer Experience Engineer

The Senior Developer Experience Engineer at Jack Henry, based in Birmingham, AL with remote flexibility, leads the developer documentation platform as a product. This role benchmarks developer experience, delivering interactive and accessible documentation while collaborating with engineers, SDK teams, and product partners to shape strategy and content initiatives.

Responsibilities

• Design, build, and continuously improve the Developer Relations Portal in line with engineering standards and best practices.
• Steer feature design, planning, and delivery, translating work into clear, actionable tasks for the team.
• Embed reliability, scalability, performance, and quality into every development initiative.
• Act as the team’s technical representative in discussions and decision-making sessions such as discovery.
• Diagnose and resolve issues spanning CI/CD pipelines and production systems.
• Hold end-to-end ownership of the documentation platform, covering architecture, UX, and roadmap, benchmarked to industry norms.
• Create interactive, accessible documentation experiences, including code samples, API explorers, tutorials, and video content.
• Develop templates, tooling, and contribution guides to enable scalable documentation across squads.
• Publish high-impact developer resources such as guides, tutorials, and video walkthroughs.
• Oversee the documentation infrastructure, including site generation, CI/CD, previews, search, and analytics.
• Leverage AI-assisted coding tools such as Claude Code and Cursor to speed development and documentation workflows.
• Define and sustain documentation processes, including style guidelines, contribution workflows, review criteria, and audit practices.

Requirements

• At least six years of experience in documentation, developer experience, or developer education for a developer audience.
• Proven ability to organize and structure complex technical content via information architecture and content modeling.
• Experience improving developer documentation for usability, clarity, and navigability.
• Hands-on use of AI coding tools such as Cursor, Claude Code, and GitHub Copilot in daily workflows.
• Experience creating both written documentation and video or screencast content for technical audiences.

Technologies

• Claude Code
• Cursor
• GitHub Copilot
• Web Components
• Polymer
• Lit
• OpenAPI specifications
• webpack
• rollup
• CI/CD
• OAuth2/OpenID Connect
• SSO

Nice to have

• Docs-as-code experience: comfortable opening PRs against the docs platform itself, modifying site generators, CI workflows, content tooling, and search infrastructure—not just authoring Markdown.
• Strategic and audit thinking: experience benchmarking documentation, identifying systemic gaps, and delivering actionable roadmaps.
• Familiarity with OpenAPI specifications or interactive API documentation.
• Bachelor’s degree in Computer Science.
• Previous experience developing technical documentation for engineers or developers.
• Proficiency with Web Components.
• Familiarity with Polymer or Lit.
• Solid understanding of security, API design, design patterns, and browser environments.
• Experience with front-end build systems such as webpack or rollup.
• Experience with CI/CD systems.
• Experience tracing a request through the network stack.
• Experience with SSOs, plugins, or APIs.
• Experience implementing OAuth2/OpenID Connect.
• Experience supporting an application in production.