Senior Software Engineer – Healthcare Systems

Health Plan of San Mateo is seeking a Senior Software Engineer for Healthcare Systems to guide the design, modernization, and integration of its core payer applications. This hands-on technical leader will drive architecture, automation, and team development to deliver reliable, scalable healthcare IT solutions. The role is onsite in California with a salary range of USD 118,408 to 152,098 per year.

Responsibilities

• Build, lead, and mentor a team of self-motivated professionals, modeling accountability and fostering a culture of psychological safety.
• Guide direct reports toward high performance and professional conduct with clear, constructive feedback.
• Hold regular one-on-one discussions focused on performance, development, and career progression.
• Ensure compliance with labor laws and organizational policies while promoting a positive, inclusive culture.
• Assist in budgeting and monitoring to optimize resource use and policy adherence.
• Define priorities, timelines, and ownership for both support and project work.
• Proactively remove blockers and manage risks to maintain stable production and workflow.
• Leverage metrics to reduce recurring issues and improve system reliability.
• Steer the team to balance support demand with planned initiatives, allocating resources to high-priority objectives.
• Lead workflow improvements, reduce manual effort, and elevate service quality.
• Navigate change with clear expectations, training, and practical documentation.
• Encourage continuous learning and cross-training to mitigate single points of failure.
• Drive modernization of applications and integrations to better meet business needs.
• Collaborate on organization-wide projects to enhance operational efficiency and effectiveness.
• Build strong partnerships with business and IT peers to align priorities and deliver outcomes.
• Coordinate with vendors and external partners, set expectations, and manage escalations to resolution.
• Communicate effectively across technical and non-technical audiences to keep stakeholders informed.
• Foster trust through transparency, follow-through, and constructive issue resolution.
• Provide coverage and escalation support as needed to ensure continuity of operations.
• Adhere to work performance norms and attendance expectations.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in computer science or related field.
• Five to seven years of information technology management experience in a healthcare environment.
• Two to four years of management experience preferred.
• Equivalent combination of education and experience may be considered.
• Advanced skills in project and program management.
• Advanced skills in leading change control, release management, test planning, and implementation coordination.
• Intermediate skills in service management fundamentals, including SLA/OLA management and incident/problem response.
• Advanced proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams, Visio, PowerPoint).
• Extensive knowledge of core health plan operations and payer functions (benefits/eligibility, claims, encounters, authorizations, provider configuration) and how application decisions impact downstream reporting and finance.
• Extensive knowledge of security, privacy, and compliance, including PHI protection and access/audit controls.
• Extensive knowledge of people leadership fundamentals for a technical team.
• Working knowledge of healthcare data exchange standards (HIPAA/X12 EDI) and supporting vendor, provider, and partner integrations.
• Working knowledge of application configuration and technical fundamentals, including relational databases/SQL, data flows, interfaces, and practical automation/scripting to support team efficiency.
• Working knowledge of vendor-supported systems and vendor management, including requirements definition, issue escalation, and coordinating fixes and enhancements.
• Ability to translate business needs into actionable technical work, communicate tradeoffs, and align stakeholders on scope, timelines, and outcomes.
• Proven ability to analyze and troubleshoot complex application, data, and integration issues, driving root-cause resolution and stability improvements.
• Proven ability to enforce disciplined change/release, testing, documentation, and operational readiness practices.
• Ability to identify and implement process improvements and automation to increase efficiency, reduce manual effort, and improve data quality.

Technologies

• Unix/AIX
• COBOL
• SQL
• HIPAA/X12 EDI
• Microsoft Office Suite (Outlook, Word, Excel, Teams, Visio, PowerPoint)