Technical Support Engineer

Technical Support Engineer position in New York, NY, onsite at Verkada, delivers support to enterprise customers across the cloud-managed building security platform. The role focuses on diagnosing complex environments, guiding installation and configuration, and partnering with Engineering and Product teams to drive product improvements.

Responsibilities

• Conduct full-stack troubleshooting of the Verkada platform, addressing network, hardware, software, and electrical concerns.
• Provide best practice design, installation, and configuration guidance to enterprise customers.
• Convey technical information to customers in both spoken and written forms.
• Own customer issues from initial creation through resolution.
• Collaborate with Engineering and Product teams to test new products and identify bugs.
• Create technical knowledge base articles and whitepapers.
• Maintain currency with the latest products and industry technologies.
• Develop tools and processes that scale with the business.

Requirements

• Bachelor's or Master’s degree in a related technical discipline such as Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university.
• Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus.
• Ability to communicate complex technical matters both orally and in writing.
• Demonstrated problem-solving skills and meticulous attention to detail.
• Ability to work effectively within a team environment.
• Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+.
• Willing and able to work on-site in San Mateo 5 days per week.

Technologies

• Python
• Linux

Benefits

• Healthcare programs that can be tailored to meet personal health and financial well-being needs. Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans.
• Nationwide medical, vision, and dental coverage.
• Health Savings Account with annual employer contributions and Flexible Spending Account with tax saving options.
• Expanded mental health support.
• Paid parental leave policy and fertility benefits.
• Paid holidays, firmwide extended holidays, flexible PTO, and personal sick time for time off to relax and recharge.
• Professional development stipend.
• Fertility stipend.
• Wellness and fitness benefits.
• Healthy lunches provided daily.
• Commuter benefits.

About the Role

Verkada seeks Technical Support Engineers to support a growing base of enterprise customers across its cloud-managed building security products. You will work independently and with others to resolve technical issues, advise customers on system installation and configuration, collaborate with Engineers to identify and resolve bugs, provide feedback to Product Management to drive product improvements, and author knowledge base articles. The team acts as the bridge between customers, Engineering, and Product Management. This role reports to a Technical Support Engineering Manager and is based on-site five days per week.

Who We Are

Verkada is transforming how organizations protect people and places through an integrated, privacy-sensitive AI powered platform. Our solutions span video security, access control, air quality sensors, alarms, intercoms, and visitor management. The company serves more than 30,000 customers, including over 100 Fortune 500 members, with a valuation around 5.8 billion dollars and over 1 billion in annualized bookings. Verkada is supported by leading investors and is at the forefront of physical AI technologies that shape real-world safety and operations.

Additional Information

Verkada sponsors and can take over sponsorship of employment visas for this role. If an offer is extended, the company will make reasonable efforts to obtain a visa.

Equal Opportunity Employer

Verkada is an equal opportunity employer. All applicants will be considered without regard to race, color, ethnicity, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law. Your application will be handled in accordance with our Candidate Privacy Policy.