Technical Support Engineer

NET Xperts LLC supports clients across endpoints, servers, networks, and cloud infrastructure, including projects for organizations migrating workloads to the cloud. This hybrid role is based in Pittsburgh, PA and combines client support with ongoing team collaboration, remote troubleshooting, and periodic onsite work. If you want hands-on IT work with a team that manages technology end to end, this position offers a clear path to grow through training and certification support.

What you will do

• Configure, monitor, and maintain client endpoints, cloud infrastructure, servers, and networks by troubleshooting and maintaining systems.
• Set up, install, and configure endpoints and network equipment, including ongoing support for client environments.
• Implement endpoint, cloud, and network security measures as part of day-to-day operations.
• Provide support to clients primarily remotely, with occasional onsite visits depending on scope.
• Work a combination of time in the office and at client locations after onboarding and training.
• Support one or as many as five clients within a day, returning for multiple days until work is complete, as needed.
• Participate in an on-call rotation approximately two to three times a year.
• Assist Senior Engineers on project work, using them as mentors to guide your development.
• Join an onsite rotation with clients that may be visited weekly or monthly.

Core technologies you will work with

You will support environments across Microsoft and cloud infrastructure, including:

• Microsoft: Windows Server, Windows client operating systems, Microsoft Office, Microsoft 365, Microsoft Active Directory, Entra
• Cloud and virtualization: Azure virtual servers, VMware ESXi/vCenter, Microsoft Hyper-V, Citrix virtualization
• Security and remote access: SentinelOne, WatchGuard/Panda, WatchGuard VPN Client (or other remote access applications), firewalls including WatchGuard
• Management tools: RMM, PSA tools, PowerShell
• Networking and hardware: Barracuda appliances, HP and Dell systems, HP ProLiant servers, HP switches, APC UPSs, WatchGuard wireless products

What you bring

• Candidates must live in the region and be able to meet weekly in-office attendance requirements.
• Weekly in-office attendance and onsite client support visits are required.
• Out-of-state candidates are not encouraged to apply, and relocating candidates should note this when applying; otherwise, out-of-state applicants will not be considered.
• Associate’s Degree in Computer Science or Information Technology (or equivalent experience) is required.
• At least four years of progressive experience.
• Hands-on technical experience in a production environment post-graduation.
• Ability to earn new certifications as part of the job requirement.
• Ability to communicate effectively with technical and non-technical audiences, verbally and in writing.
• Capability to work independently and in a team in a fast-paced environment, handling multiple tasks simultaneously.
• Strong organizational skills and attention to detail.
• Ability to influence across organizational boundaries and communicate complex technical concepts to executive-level stakeholders.
• Strong problem-solving skills, work ethic, and professional etiquette.
• Must pass required background checks.
• Maintain a current, valid driver’s license with proof of insurance as a condition of employment.
• Must be able to lift 25 to 50 pounds.
• May be required to stand, walk, kneel, stoop, crawl, and reach with hands and arms.

Schedule and employment details

• Full-time and Monday to Friday work schedule, 8:00 am to 5:00 pm (overtime/weekends as needed).
• Hybrid remote in Pittsburgh, PA 15221, with the ability to work from home up to 2 days per week.
• Salary-Exempt position.

Compensation and benefits

• $65,000.00 - $105,000.00 per year based on skill and experience.
• Techcentives Bonus Plan for additional earnings opportunity.
• Medical, dental, vision, and life insurance, with a large percentage employer-paid.
• Company-paid life and AD&D insurance up to $25,000; voluntary supplemental life insurance.
• Short-term and long-term disability insurance.
• Paid Time Off including vacation, personal, sick, holidays, bereavement, parental, and charity leave (as listed).
• Retirement plan including an IRA Match plus 401(k) and 401(k) matching.
• Training and certification benefit.
• FREE parking; casual professional attire; team lunches and healthy snacks (as listed).
• Employee assistance program, health savings account.
• Parental leave, professional development assistance, referral program.
• Dental insurance and vision insurance (as listed).
• Driver’s License (Required).
• Classification note: Training and certification benefit is included in benefits.

Bonus experience (preferred)

• Experience working for or with MSPs
• RMM and PSA tools
• QuickBooks
• Citrix virtualization
• On-prem to cloud migrations, including Microsoft 365 and SharePoint