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HarmonyCares

Technical Support Engineer

HarmonyCares
Troy, MI Full time Posted 7d ago
Active Directory End User Support Hardware Support Help Desk Support Information Technology (IT) IT Services Onsite Phone Support Remote Support Technical Support Windows
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Job Description

HarmonyCares is hiring a Technical Support Engineer for Troy, MI onsite to deliver remote and on-site IT support and help with server, network, and database support projects.

Responsibilities

  • Provide timely remote and onsite technical support to end users via phone, email, and IM
  • Troubleshoot and implement corrective solutions for desktop, server, and network issues
  • Use remote software tools to drive a high first level call closure rate
  • Train users on various technologies to support day-to-day productivity
  • Coordinate with outside vendors to support business initiatives
  • Create and maintain formal documentation including Help Desk Procedures, tech tips, and knowledge bases to speed up issue resolution
  • Build and configure desktops, laptops, and tablets
  • Administer Active Directory and Exchange accounts

Requirements

  • High school diploma or equivalent
  • 1+ years of work experience in a fast-paced Helpdesk supporting a variety of items
  • Proficiency in Windows desktop operating systems, Microsoft Office, and Active Directory
  • Proficiency with laptops, desktops, and tablets
  • Proficiency with hardware and application software including:
    • VPN
    • network printers/copiers
    • Outlook
    • network connectivity
    • PC hardware repair and upgrades
  • Solid foundational understanding of networking concepts
  • Experience with basic server troubleshooting
  • Experience with Active Directory Security Administration and Group Policy
  • Working knowledge of networking technologies
  • Demonstrated ability to adapt to new technologies driven by customer projects

Technologies

  • Windows desktop operating systems
  • Microsoft Office
  • Active Directory
  • Laptops, Desktops, Tablets
  • VPN
  • Network printers/copiers
  • Outlook
  • Network connectivity
  • PC hardware repair and upgrades
  • Active Directory Security Administration
  • Group Policy

Benefits

  • Health, Dental, Vision, Disability & Life Insurance
  • 401K Retirement Plan (with company match)
  • Tuition, Professional License and Certification Reimbursement
  • Paid Time Off, Holidays and Volunteer Time
  • Paid Orientation and Training

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