Engineer Jobs in El Paso, TX

1 job found

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2d ago

Help Desk Engineer

Brown Jordan El Paso, TX

El Paso, TX

2d ago

$75k - $80k/yr Full time Active Directory Application Support Cloud Platforms

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Job Description

Help Desk Engineer role at Brown Jordan, onsite in El Paso, TX.

Responsibilities

Provide Level 1, 2, and 3 technical support for on‑site and remote users in English and Spanish.
Act as the escalation point for complex or critical issues beyond frontline capabilities.
Respond to, triage, troubleshoot, and resolve requests via ticketing system, phone, email, chat, and in‑person interactions.
Maintain proactive communication with end users and set clear resolution expectations.
Be on call 24/7 for after‑hours, weekend, and emergency support across multiple sites.
Provision and manage user accounts across Active Directory, Microsoft 365, and enterprise applications.
Configure and deploy workstations and laptops (Windows and macOS), mobile devices, and peripherals.
Lead OS imaging, deployment strategies, and device lifecycle management programs.
Administer email environments including mailbox management, mail flow rules, and non‑delivery diagnostics.
Monitor system alerts such as disk capacity, malware events, patch failures, and performance degradation; respond accordingly.
Lead malware remediation efforts and manage endpoint security tooling.
Troubleshoot antivirus agents, patch management pipelines, and ongoing system processes.
Support network connectivity including printing, Wi‑Fi, IP telephony, DHCP, DNS, and VPN.
Assist with server‑level troubleshooting and basic infrastructure support in coordination with senior IT staff.
Lead and contribute to system upgrades, office technology rollouts, and infrastructure improvements.
Develop and maintain knowledge base documents, SOPs, and internal IT procedures.
Identify recurring issues and implement proactive solutions to reduce ticket volume and improve reliability.

Requirements

Bachelor’s Degree.
4–6 years of experience in Help Desk, Desktop Support, or IT Engineering roles with progressive responsibility.
Bilingual proficiency in English and Spanish (spoken and written) — required.
AI‑literate and comfortable leveraging AI‑enabled tools to improve troubleshooting efficiency, documentation quality, and service delivery.
Experience supporting Windows and macOS in a domain environment.
Strong working knowledge of Active Directory, Microsoft 365, Exchange Online, DNS, and Group Policy.
Solid understanding of networking fundamentals (DHCP, Wi‑Fi, DNS, RADIUS, TCP/IP, VPN).
Proven experience with endpoint imaging, device deployment, and lifecycle management.
Ability to manage multiple concurrent priorities and perform under pressure.
Excellent customer service, communication, and documentation skills.
Must be available for 24/7 on‑call rotation, including nights, weekends, and holidays.

Technologies

Active Directory
Microsoft 365
Exchange Online
DNS
Group Policy
Windows
macOS
Intune
JAMF
Kandji
SCCM
Azure
AWS

Benefits

401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Compensation

USD 75,000 - 80,000 per year

Application questions

Are you available for a 24/7 on‑call rotation, including nights, weekends, and holidays?
Do you have a solid understanding of networking fundamentals (DHCP, Wi‑Fi, DNS, RADIUS, TCP/IP, VPN)?

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