This role is a hands-on Technical Support Engineer focused on electrical and control systems for warehouse automation, delivering hotline support across North America with travel and cross-functional collaboration. The position is based onsite in Somerset, NJ, with an hourly rate of USD 38 to 45.
Responsibilities
- Learn and comprehend electrical and control aspects of installed systems.
- Troubleshoot electro-mechanical components and systems, including PLC and PC communications.
- Interpret system applications and translate them into operational and functional requirements.
- Communicate effectively with customers and provide technical guidance to aid issue resolution.
- Perform root cause analysis and implement corrective actions as needed.
- Coordinate resolution actions with engineering, customer support and other personnel to resolve issues.
- Interpret maintenance manuals, schematics, wiring diagrams and related documentation.
- Instruct and direct technicians in servicing and repairing equipment.
- Consult with engineering personnel to resolve unusual problems in system operation and maintenance.
- May supervise workers during testing, tuning and adjustment to optimize performance.
- Understand electrical drawings and specifications as they relate to machine control programming.
- Maintain strong customer communication throughout issue resolution.
- Develop and implement training strategies, skills matrices, response protocols and reporting standards.
- Utilize best practices from the European hotline and technical groups.
- Apply stage gate processes to hotline handling and new system deployments.
- Follow ServiceNow best practices as defined by the Technical Team Leader.
- May be assigned to special projects or other duties as determined by management to meet company needs.
Requirements
- Associate or bachelor’s degree in electrical or mechanical engineering, engineering technology, technical studies, or an equivalent combination of experience and training.
- Excellent time management and attention to detail.
- Strong written, verbal and interpersonal communication skills.
- Ability to multitask and work under pressure with a sense of urgency and thoroughness.
- Professional, positive and energetic attitude.
- Self-motivated, trustworthy and respectful of others.
- Proficient with Windows, MS Word, Excel and remote capabilities.
- Solid understanding of industrial power, electrical and control circuits and devices.
- Good networking knowledge.
- Experience in PLC programming with focus on SCO Unix, Linux, Siemens and Allen-Bradley based systems.
- Ability to interpret schematics, diagrams and other documentation.
- Knowledge of C++ and Siemens S7 is preferred.
- Strong attention to detail and a quick learner.
- Team player with a collaborative approach.
- Proficient with computer-based tools for communication, troubleshooting and programming.
- Ability to rapidly acquire programming skills for machine control platforms.
- Capable of remote work when needed while operating independently.
Technologies
- Windows
- Word
- Excel
- PLC programming
- SCO Unix
- Linux
- Siemens
- Allen-Bradley
- Siemens S7
- C++
- Networking
Benefits
- Medical and dental premiums
- 401(k) with generous match
- Life insurance and long-term disability
- Ancillary insurances (vision, accident, and critical illness)
- Generous paid time off
- Company holidays
- Performance-based bonus
- Flex Abroad Program
- Extensive onboarding
- Team-oriented work culture
- Career development opportunities
- Modern work environment
- Health, fitness and wellbeing programs
Company Overview
BEUMER Group is a global manufacturer specializing in intralogistics, offering solutions for conveying, loading, palletising, packaging, sortation and distribution technology. As a family-owned leader in intralogistics, BEUMER combines tradition with innovation to address a wide range of logistic challenges. The company prides itself on the contributions of its employees and upholds values of integrity, inspiration, quality and teamwork.
Additional Information
BEUMER is committed to equal employment opportunity and to fostering diversity and inclusion. All applicants will be considered without regard to race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, marital status, civil union status or domestic partnership. Information provided will be kept confidential in accordance with applicable EEO guidelines.
