Engineer Jobs in Oak Brook, IL

1 job found

Include remote jobs

1mo ago

IT Technical Support Engineer Senior

Advocate Aurora Health Oak Brook, IL

Oak Brook, IL

1mo ago Closed

$47 - $71/hr Full time Active Directory End User Support Information Technology (IT)

This position is no longer accepting applications (closed Jul 27, 2026).

Job Description

Advocate Aurora Health is seeking a Senior IT Technical Support Engineer for an on-site role in Oak Brook, IL. This position offers a competitive hourly pay range of USD 47 - 71, with a focus on end-user device management, technical operations, project coordination, and information security within HIT Support Services. The role places you at the center of cross-functional collaboration, driving improvements and serving as a technical SME for site and regional initiatives. The organization values continuous learning and provides opportunities to influence architecture, security, and operational standards.

What we offer

Location: on-site in Oak Brook, Illinois
Compensation: USD 47 - 71 per hour
Culture: emphasis on continuous learning and cross-functional collaboration
Impact: contribute to enterprise architecture, information security management, and operational excellence

Responsibilities

Enforce architecture standards and governance; contribute to corporate policy input
Collaborate with multi-disciplinary teams to mitigate risk
Consult to improve work processes and address information system or operational inefficiencies
Implement existing device security standards
Provide senior-level consulting to end-users for solution requirements
Escalate for complex device or application selection
Oversee change control processes; guide team members; document architecture/design
Facilitate proactive communication among technical teams
Responsible for all end-point devices, including desktop, mobile, and print
Monitor and analyze the environment to prevent issues
Identify improvement opportunities through tools, rounding, or observation
Analyze data to identify systemic issues and risks to prevent incidents
Collaborate with engineering to develop and execute corrective action plans
Guide technicians in software deployment using defined processes; address environment deficiencies
Serve as the highest-level escalation for the most technically complex issues
Document fleet management and oversee all aspects of technical operations
Develop and execute coding or scripting to meet operational imperatives; apply DevOps best practices
Provide enterprise-wide consultation; document coding and process re-engineering
Ensure incidents and service requests meet service level objectives
Analyze performance metrics to improve cost and service efficiency
Offer direct feedback on team performance, standards compliance, and technical proficiency
Communicate with senior leadership and end users to convey strategy and execution
Act as SME for site and regional projects of varying size and complexity
Develop and execute project plans; coordinate team activities and status with stakeholders
Escalate issues as required; serve as the top technical resource across HIT Support Services
Ensure project documentation is completed and manage escalation of complex issues
Provide SME guidance on software deployment, information security management, operations oversight, testing, and compliance
Engage with site service lines and leaders to understand new business needs and adoption barriers
Identify existing solutions or collaborate with engineering to develop new technology
Lead technical reviews across HIT Support Services
Define and oversee site-based information security, availability, testing, procedures, compliance, and fiscal accountability
Represent the site on enterprise technical oversight committees
Collaborate with core technology owners to measure adoption and optimization goals
Ensure core applications and local site technology training; maintain team competency
Cultivate a culture of ongoing technology discovery and learning
Coordinate staff onboarding to ensure rapid productivity

Requirements

Ability to understand complex requirements and solutions that integrate multi-platform applications
Excellent communication and customer service skills
Knowledge of diverse hardware platforms, architectures, and operating systems
Strong project planning and management capabilities
Experience with automated software deployment and device management tools
Application programming and or scripting, DevOps best practices, and database administration
Active Directory experience including group policy creation/administration and user/device management
Proficiency with Microsoft Office productivity platforms

Technologies

Active Directory
Microsoft Office productivity platforms

Licensure, Registration, and Certification

None Required

Physical Requirements and Working Conditions

Occasional travel may be required, with potential exposure to road and weather hazards
Normal office environment; operates standard office equipment
24 hours per day, 7 days per week on call support required

View full job page →

Get Engineer Jobs in Oak Brook, IL alerts

New Engineer Jobs in Oak Brook, IL, daily.