IT Technical Support Engineer Senior

Advocate Aurora Health is seeking a Senior IT Technical Support Engineer for an on-site role in Oak Brook, IL. This position offers a competitive hourly pay range of USD 47 - 71, with a focus on end-user device management, technical operations, project coordination, and information security within HIT Support Services. The role places you at the center of cross-functional collaboration, driving improvements and serving as a technical SME for site and regional initiatives. The organization values continuous learning and provides opportunities to influence architecture, security, and operational standards.

What we offer

• Location: on-site in Oak Brook, Illinois
• Compensation: USD 47 - 71 per hour
• Culture: emphasis on continuous learning and cross-functional collaboration
• Impact: contribute to enterprise architecture, information security management, and operational excellence

Responsibilities

• Enforce architecture standards and governance; contribute to corporate policy input
• Collaborate with multi-disciplinary teams to mitigate risk
• Consult to improve work processes and address information system or operational inefficiencies
• Implement existing device security standards
• Provide senior-level consulting to end-users for solution requirements
• Escalate for complex device or application selection
• Oversee change control processes; guide team members; document architecture/design
• Facilitate proactive communication among technical teams
• Responsible for all end-point devices, including desktop, mobile, and print
• Monitor and analyze the environment to prevent issues
• Identify improvement opportunities through tools, rounding, or observation
• Analyze data to identify systemic issues and risks to prevent incidents
• Collaborate with engineering to develop and execute corrective action plans
• Guide technicians in software deployment using defined processes; address environment deficiencies
• Serve as the highest-level escalation for the most technically complex issues
• Document fleet management and oversee all aspects of technical operations
• Develop and execute coding or scripting to meet operational imperatives; apply DevOps best practices
• Provide enterprise-wide consultation; document coding and process re-engineering
• Ensure incidents and service requests meet service level objectives
• Analyze performance metrics to improve cost and service efficiency
• Offer direct feedback on team performance, standards compliance, and technical proficiency
• Communicate with senior leadership and end users to convey strategy and execution
• Act as SME for site and regional projects of varying size and complexity
• Develop and execute project plans; coordinate team activities and status with stakeholders
• Escalate issues as required; serve as the top technical resource across HIT Support Services
• Ensure project documentation is completed and manage escalation of complex issues
• Provide SME guidance on software deployment, information security management, operations oversight, testing, and compliance
• Engage with site service lines and leaders to understand new business needs and adoption barriers
• Identify existing solutions or collaborate with engineering to develop new technology
• Lead technical reviews across HIT Support Services
• Define and oversee site-based information security, availability, testing, procedures, compliance, and fiscal accountability
• Represent the site on enterprise technical oversight committees
• Collaborate with core technology owners to measure adoption and optimization goals
• Ensure core applications and local site technology training; maintain team competency
• Cultivate a culture of ongoing technology discovery and learning
• Coordinate staff onboarding to ensure rapid productivity

Requirements

• Ability to understand complex requirements and solutions that integrate multi-platform applications
• Excellent communication and customer service skills
• Knowledge of diverse hardware platforms, architectures, and operating systems
• Strong project planning and management capabilities
• Experience with automated software deployment and device management tools
• Application programming and or scripting, DevOps best practices, and database administration
• Active Directory experience including group policy creation/administration and user/device management
• Proficiency with Microsoft Office productivity platforms

Technologies

• Active Directory
• Microsoft Office productivity platforms

Licensure, Registration, and Certification

None Required

Physical Requirements and Working Conditions

• Occasional travel may be required, with potential exposure to road and weather hazards
• Normal office environment; operates standard office equipment
• 24 hours per day, 7 days per week on call support required