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Zendesk Engineer Jobs

3 jobs found

1d ago

Technical Support Engineer

Plaid New York, NY

New York, NY

1d ago

$74k - $110k/yr Full time APIs Customer Service Customer Support

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Job Description

Plaid is seeking a Technical Support Engineer to join a hybrid, New York City–based team. This role centers on guiding customer issues from the initial symptom to resolution, using internal tools and cross-functional collaboration with product and engineering to drive timely fixes and ongoing improvements. The position emphasizes delivering a world-class support experience while contributing to process and tooling enhancements across the organization.

Responsibilities

Respond to 10-12 customer tickets per day via Zendesk, maintaining quality standards.
Troubleshoot customer issues using internal tools and documentation, escalating to Engineering or Partnership teams as needed.
Collaborate with other technical support engineers on projects to improve internal and external processes.
Contribute to brainstorming and project execution around tooling, documentation, and workflow improvements.
Assist GTM teams with customer escalations.
Collaborate with EPD teams on issue resolution.

Requirements

2+ years of experience in a customer-facing role.
6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python).
Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode).
Preferred: 6+ months of experience supporting technical projects and/or process improvement.
Genuine interest and passion for Support, with a commitment to delivering a world-class customer experience.
Strong written and verbal communication, a self-starter mentality, and the ability to work independently.
Effective time management and the ability to balance multiple priorities.
Based in the Eastern Time Zone (EST/EDT) or Pacific Time Zone (PST/PDT).

Technologies

Zendesk
Jira
REST APIs
SQL
CSS
HTML
Javascript
Python
Mode

Benefits

Medical
Dental
Vision
401(k)

Location

New York City Office, 85 Spring Street, 10th Floor, New York, New York, 10012

Employment Type

Full time

Department

All DepartmentsProduct Support

Compensation

Target Base Salary $73,872 – $110,000 • Offers Equity

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1mo ago

Technical Support Engineer (Statsig)

Amplitude New City, NY

New City, NY

1mo ago Closed

$95k - $143k/yr Full time Application Support Bigquery Customer Support

This position is no longer accepting applications (closed Jul 27, 2026).

Job Description

This onsite Technical Support Engineer role at Amplitude is based in New City, NY. It involves delivering enterprise-level support, diagnosing and resolving customer issues, educating users, and driving product adoption through cross-functional collaboration and quarterly on-call responsibilities. The position offers a salary range of USD 95,000 to 143,000 per year and requires a Bachelor's Degree.

Responsibilities

Answer and escalate support tickets via email and chat
Drive resolution by investigating complex issues and escalating when needed
Ensure all tickets meet service level agreements
Provide on-call weekend support once per quarter
Voluntary on-call support during holidays
Collaborate with Customer Success Managers to foster data trust in key accounts
Deliver a positive experience for customers when using Amplitude and interacting with the team
Create and update both non-technical and technical documentation as the product evolves
Report common themes or questions to leadership and drive improvements
Develop and enhance support processes

Requirements

Bachelor's Degree
Experience in a customer-facing role or demonstrated ability to advocate for customers
Experience with SDKs and APIs, experimentation, statistics, or data science
Professional, friendly demeanor and a willingness to assist
Ability to learn and explain a technical product or concept
Natural curiosity and strong problem-solving skills
Passion for analytics and the problems they solve
Familiarity with support tools such as Zendesk, Intercom, Confluence, and Linear
Knowledge of statistical experimentation concepts, including A/B testing, p-values, confidence intervals, and sequential testing methods (e.g., SPRT)
Ability to reason through metric design issues and outlier handling techniques such as winsorization
Experience with data pipelines or warehouse ingestion (e.g., Snowflake, BigQuery) and debugging data freshness/backfill issues
Comfort interpreting and explaining statistical outputs to customers with varying technical levels

Technologies

Zendesk
Intercom
Confluence
Linear
Snowflake
BigQuery

Benefits

Excellent medical, dental, and vision insurance with employer-paid premiums on select plans
Flexible time off, paid holidays, and additional wellness stipends
Generous stipends for wellness, commuting, learning and development, home office equipment, and more
Parental benefits including paid parental leave and support programs
Mental health resources including access to coaching and therapy services
Employee Stock Purchase Program (ESPP)

About Amplitude

Amplitude is a digital analytics platform that helps companies capture trusted data, uncover clear insights about customer behavior, and take faster action to improve product experiences and drive growth. The company emphasizes growth mindset, ownership, and humility, prioritizing problem solving and user empathy across a global team. Amplitude maintains multiple offices worldwide and supports a diverse, fast-growing workforce with a focus on well-being and professional development.

Company Highlights

Recognized in Newsweek Excellence Index 2024
Customer feedback positions Amplitude as the top product analytics solution for 19 consecutive quarters on G2
Fast Company notes Amplitude as a highly innovative enterprise company
Commitment to mentorship, management training, and wellness programs
Charitable giving grants and paid volunteer time off for employees
Founded in 2012, went public via direct listing in September 2021, ticker AMPL
Global presence with offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo
Data Monster is the lighthearted mascot celebrating data and analytics

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1mo ago

Technical Support Engineer (Statsig)

Amplitude West New York, NJ

West New York, NJ

1mo ago Closed

$95k - $143k/yr Full time Atlassian Bigquery Customer Support

This position is no longer accepting applications (closed Jul 12, 2026).

Job Description

Technical Support Engineer role based in West New York, NJ (onsite) with Amplitude, delivering enterprise-level support, SLA-driven ticket handling, on-call rotation, and cross-functional collaboration to drive data trust and product adoption.

Responsibilities

Respond to and escalate support tickets received via email and chat as needed
Investigate and drive resolution for challenging tickets, escalating when necessary
Ensure ticket handling aligns with service level agreements
Participate in on-call rotation, including one weekend per quarter and voluntary on-call during holidays
Collaborate with Customer Success Managers to strengthen data trust in key accounts
Provide customers with a positive experience while using Amplitude and collaborating with the team
Create and maintain both non-technical and technical product documentation as features evolve
Identify recurring themes or questions and communicate them to drive organizational improvements
Develop and optimize support processes

Requirements

Bachelor's Degree required
Proven experience in a similar customer-facing role or demonstrated ability to empathize with customers and advocate for them
Experience with SDKs and APIs, experimentation, statistics, or data science applied to customer scenarios
Professional, friendly demeanor and willingness to assist
Ability to rapidly learn and explain a technical product or concept
Natural curiosity and strong problem-solving mindset
Passion for analytics and the problems analytics solve
Familiarity with support tools such as Zendesk, Intercom, Confluence, and Linear
Understanding of statistical experimentation concepts including A/B testing, p-values, confidence intervals, and sequential testing methods (e.g., SPRT)
Ability to reason through metric design issues and outlier handling techniques like winsorization and their impact on results
Experience working with data pipelines or warehouse ingestion (e.g., Snowflake, BigQuery) including debugging data freshness and backfill issues
Comfort interpreting and explaining statistical outputs to customers with varying technical sophistication

Technologies

Zendesk
Intercom
Confluence
Linear
Snowflake
BigQuery

Compensation

Salary: USD 95,000 - 143,000 per year

Benefits

Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
Flexible time off, paid holidays, and more
Generous stipends for wellness, commuter transit/parking, learning and development, home office equipment, and more
Parental benefits including 12-20 weeks of Paid Parental Leave, Carrot Fertility benefits/adoption/surrogacy support, back-up child care
Mental health and wellness benefits including no-cost access to Modern Health coaching and therapy sessions and One Medical membership (select U.S. locations)
Employee Stock Purchase Program (ESPP)

Other fun facts about Amplitude

Recognized in Newsweek Excellence Index 2024
Rated the #1 product analytics solution on G2 for 19 quarters in a row
Fast Company named Amplitude the #3 most innovative enterprise company in the world
Offers mentorship programs, management training, and wellness initiatives
Provides charitable giving grants and paid volunteer time off for employees
Founded in 2012, went public via a direct listing in September 2021, ticker $AMPL
Global and fast-growing team with offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo
Data Monster is the company mascot

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