Digital Technical Support Engineer – Construction Technology

Join Caterpillar in Peoria, Illinois as a Digital Technical Support Engineer for Construction Technology. This onsite role focuses on identifying, investigating, monitoring, and resolving customer issues across Construction Industries products, onboarding new offerings, and maintaining escalation paths and product knowledge. We back your growth with a comprehensive benefits package, a culture centered on customer success, and opportunities to advance in technology, digital, and data disciplines.

Salary range: USD 97,530 - 146,290 per year.

Benefits

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

Responsibilities

• Provide technical support for business processes and related applications
• Assist in gathering and analyzing business requirements, identifying technical gaps to inform solutions
• Participate in troubleshooting, root-cause analysis, and issue resolution
• Follow established processes for risk assessment, corrective actions, and quality checks
• Share customer feedback with internal teams to drive product and service improvements
• Support onboarding of new products into Construction Industries Helpline
• Stay current with product updates, releases, and system changes to ensure effective support coverage
• Develop and maintain healthy relationships with partner technical support personnel and serve as the primary escalation point for technical issues

Requirements

• Customer focus: Prioritize customer needs and satisfaction in decisions, translating insights into customized solutions
• Effective communications: Clear, purposeful communication and the ability to convey and interpret information accurately
• Systems thinking: Recognize interdependencies among system elements to design coordinated, impactful solutions
• Business intelligence: Knowledge of gathering, storing, analyzing, and providing access to data to inform decisions
• Application design and architecture: Understanding of basic design activities and deliverables to convert requirements into technical designs
• Technical troubleshooting: Ability to anticipate, recognize, and resolve issues across hardware, software, applications, or operations

Technologies

• Salesforce
• MS Dynamics