Lead Software Engineer- Technical Support Engineer- Authentication & Authorization Platforms

Benefits-forward and built for engineers who want to make critical authentication systems more resilient, this Lead Software Engineer role sits on the Auth & Auth TSE team within JPMorgan Chase’s Chief Technology Office. You’ll provide in-region, front-line technical support for the firm’s identity and authentication systems, owning complex, customer-facing integration incidents end to end and applying deep technical expertise to diagnose, document, mentor, and implement durable fixes.

Location: Jersey City, NJ (onsite)
Compensation: USD 156,750 - 215,000 per year
Experience: 5+ years

What you’ll do

• Act as an in-region, front-line technical support point across the Auth & Auth portfolio, helping strengthen resiliency for critical authentication functions.
• Work directly with engineering customers to design and validate integrations, including flow selection, federation setup, onboarding, and secure credential handling.
• Own complex incidents spanning multiple systems, driving them to resolution and supporting related maintenance and release efforts.
• Write and review code daily, including reproductions, diagnostic tooling, and reviews of customers’ integration code.
• Author and review runbooks and root-cause write-ups to improve repeatability and long-term operational stability.
• Provide regional escalation coverage and support knowledge sharing so other engineers ramp effectively.
• Develop creative solutions and troubleshoot beyond routine approaches to break down technical problems and build durable fixes.
• Drive team adoption of enterprise-authorized AI-assisted engineering practices (for example, AI-assisted code review/refactoring, test strategy acceleration, and incident/root-cause analysis support) while establishing consistent validation standards such as secure coding, peer review, and automated testing, and promoting reuse of effective patterns.
• Apply capabilities within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation, to increase the value realized from automation.
• Identify opportunities to eliminate or automate remediation of recurring issues to improve operational stability of software applications and systems.

Core requirements

• Formal training or certification on software engineering concepts, plus 5+ years of applied experience.
• Customer-facing solution design experience, partnering with engineering customers to understand problems and design fixes.
• Coding and scripting proficiency to reproduce issues and review customer integrations in whatever language is needed.
• Strong technical writing and the ability to review work with clear, constructive feedback.
• Broad systems integration experience, with a track record integrating across many systems, protocols, and languages.
• Root-cause diagnostic rigor, following evidence such as logs, traces, and tokens rather than guessing.
• Incident and release support discipline, including steady execution under pressure and sound escalation judgment.
• Strong communication with both deeply technical and non-technical audiences.
• Advanced experience in one or more programming languages.
• Demonstrated experience leading effective use of approved AI-assisted software development tools, including setting team expectations to validate AI outputs for correctness, performance, and security.
• Strong understanding of responsible AI use in engineering workflows, including data sensitivity, secure handling of inputs and outputs, and coaching engineers on safe, compliant adoption.

Technologies you’ll work with

• Entra
• Google Cloud
• AI-assisted engineering practices
• x509, mTLS, PKI
• Token- and assertion-based authentication
• Certificate and key registration and rotation
• Least privilege
• Public-cloud identity providers

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• A retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

Preferred qualifications

• Experience with modern authentication and federation protocols (token- and assertion-based).
• Broader IAM knowledge including auth models, certificate and key registration and rotation, onboarding, and least privilege.
• Familiarity with directory services and enterprise access platforms.
• Experience with federated identity across firm and public-cloud providers.
• Comfort with observability tooling and PKI basics (x509, mTLS, signing-key mismatches).
• In-region experience supporting high-risk locations.