Senior CS Technical Support Engineer

Provide high-impact technical support for Cymer DUV laser products supporting Integrator and Chipmaker Operations through the Cymer Global Support Center.

Responsibilities

• Deliver technical support to local Cymer engineers by applying laser theories and core concepts to diagnose, troubleshoot, and repair DUV light sources.
• Use escalation and service management processes to address field issues when first line and second-line support cannot isolate or repair malfunctioning equipment.
• Detect and communicate design, reliability, and maintenance concerns to the engineering organization.
• Help resolve structural problems and implement measures to prevent repeat field issues.
• Support NPI rollout to the field, including procedure development, training local teams, creating new diagnostics, testing and integrating new tools, and providing on-site introduction-phase support.
• Partner with Subject Matter Experts to define troubleshooting procedures, Technical Bulletins, Field Service Alerts, and Field Change Orders.
• Act as a liaison for field requests and Continuous Improvement Projects (CIP).
• Update and develop Guided Diagnostic Solutions in the troubleshooting guideline database.
• Update, validate, and develop install base service and troubleshooting procedures.
• Develop and deliver advanced FTSE training when needed.
• Administer development, testing, and release of Field Tools using standard processes and procedures.

Requirements

• Education: BS in a technical field.
• Experience: Minimum 2-3 years of relevant working experience.
• Background: Semiconductor equipment experience, or equivalent experience diagnosing, troubleshooting, and providing customer service on electronic systems.

Technology

• SQL
• LabVIEW
• FAST
• Spotfire
• Grafana

Preferred

• Strong foundation in electronics, software, mechanical engineering, and optics.
• Knowledge of DUV equipment installation and support, including photolithography imaging systems, DUV metrology systems, DUV excimer lasers, and DUV Beam Delivery Systems.
• Experience with SQL, LabVIEW, scripting engines (FAST), and data visualization tools such as Spotfire and Grafana.
• Thorough knowledge of design methodologies and basic knowledge of design engineering tools for statistical analysis and graphical reporting.

Skills

• Excellent customer service abilities and advanced understanding of customer relationship building.
• Ability to analyze system performance data using analytical tools to support troubleshooting and technical problem solving.
• Ability to interpret complex technical instructions and plan actions executable by field teams.
• Proficiency in oral and written English.
• Strong written and verbal communication skills.
• Ability to identify process gaps and drive solutions.

Benefits

• Medical, dental, vision, and basic life insurance
• 401k plan
• Eight (8) hours of vacation leave every month
• 13 paid holidays throughout the calendar year

Additional Information

• Location: San Diego, CA (onsite)
• Compensation: USD 99,938 - 164,000 per year
• Travel: Approximately 20% based on business needs
• On-call: Weekend 12 hour on call shifts on a rotational basis
• Work environments: Customer clean-room production environments and laboratory settings as needed
• Physical demands may include sitting, walking, talking, hearing, keyboarding, handling/feeling, stooping, kneeling, crouching, twisting, reaching, stretching; occasional campus movement and lifting/moving up to 35 pounds
• Ability requirements include close vision, color vision, peripheral vision, depth perception, and focus adjustment
• Must be able to work under strict deadlines

Controlled Technology Requirement

• This position requires access to controlled technology under U.S. Export Administration Regulations (15 C.F.R. § 730, et seq.).
• Candidates must be legally authorized to access controlled technology before beginning work.
• Business demands may require ASML to proceed with candidates immediately eligible to access controlled technology.