Technical Support Engineer

EST Analytical offers an onsite opportunity in Cincinnati, OH within a growing multinational organization that values hands-on problem solving. Benefit from a comprehensive package that supports your security and wellbeing, including 401(k), dental insurance, health insurance, life insurance, retirement plan, and vision insurance. The role provides a competitive salary range of $60,000 to $70,000 per year and a focus on combustion analyzers, with front-line technical support via phone and email. This position is based onsite in Cincinnati and centers on assisting customers while collaborating with field service teams.

Responsibilities

• Provide technical support via phone and email
• Create support tickets using our CRM database and follow up on open tickets on a timely basis
• Escalate problems to 2nd tier support when required
• Provide remote assistance for software diagnostics using TeamViewer and other tools
• Perform repairs and prepare loaner equipment
• Assist our field service engineers with sending parts/tools when required
• Focus is on our combustion analyzers (carbon, nitrogen, sulfur)

Requirements

• Mechanically inclined with the ability to troubleshoot and repair instrumentation
• Affinity towards learning new software programs
• Ability to provide first line technical customer support via phone and email
• Reliable and dependable, self-motivated, capable of working unsupervised as part of a team
• Professional appearance and attitude
• Excellent verbal and written communication skills
• Associate’s degree

Technologies

• TeamViewer

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Equal Opportunity Statement

Velaris is committed to diversity and inclusivity in the workplace.