Join a customer-focused technical support team handling standard to moderately complex engineering issues with increasing ownership.

Troubleshoot and resolve standard to moderately complex technical and engineering problems submitted by customers
Use analytical skills to determine root causes and recommend appropriate solutions
Independently manage assigned support cases using established processes and SLAs
Escalate issues when needed by sharing clear technical context and investigation findings
Develop working knowledge across assigned DGM products and solution areas
Support customer onboarding, including configuration support and basic system reviews
Contribute to knowledgebase articles, runbooks, and troubleshooting documentation
Participate in product testing, validation activities, and internal improvement initiatives
Collaborate with Engineering, Product, Services, and peer support engineers
Provide informal guidance to P1 engineers as needed
Communicate technical information clearly to both technical and non-technical audiences
Continuously identify ways to improve customer experience and support efficiency

Bachelor’s degree in Electrical Engineering, Computer Engineering, Systems Engineering, or a related field
2–5 years of relevant professional experience in technical support, engineering, or software environments
Demonstrated ability to troubleshoot software and system-level issues
Strong organizational skills with the ability to manage multiple priorities
Effective written and verbal communication skills
Willingness to travel occasionally (typically less than 25%)
Ability to work onsite in Medina, MN at least 4 days a week
Authorization to work in the United States without sponsorship:
- AspenTech will only employ individuals legally authorized to work in the U.S.; sponsorship will not be provided
- Individuals with temporary visas such as E, F-1 (including OPT or CPT), H-1, H-2, L-1, B, J, or TN, or anyone needing sponsorship now or in the future, are not eligible for hire

Compensation: USD 70,700 - 88,400 per year.

Technical Support Engineer

Job Description