Technical Support Engineer

Energy Maintenance Technologies Ltd is seeking a Technical Support Engineer to bridge customers, the sales team, product engineering, and EMT’s technical service offering for test and measurement instrumentation. This onsite Winter Springs, FL role is built for engineers who want to combine hands-on technical support with customer training, product demonstrations, and the operational systems that keep service delivery running smoothly.

Responsibilities

• Serve as the first point of contact for product-related technical enquiries, troubleshooting, and support requests from internal teams, distributors, and end users.
• Provide timely and effective technical assistance, investigating, documenting, resolving, or escalating customer issues as appropriate.
• Build and maintain strong customer relationships through responsive support, technical competence, and a service-first mindset.
• Collaborate with sales, engineering, and service colleagues to resolve technical challenges and identify ways to improve the customer experience.
• Deliver application-focused technical guidance to help customers use EMT products correctly, safely, and effectively.
• Conduct product demonstrations, technical presentations, and post-sale user training for customers, distributors, and prospective clients.
• Adapt training content and delivery to suit different technical capabilities, requirements, and applications.
• Support customer evaluations and trials by providing technical guidance, monitoring performance, and helping ensure successful outcomes.
• Collect customer feedback and share relevant findings internally to support continuous improvement in products and service.
• Assess returned equipment, identify potential faults, and determine maintenance or repair requirements.
• Perform first-line return-to-base maintenance, calibration, inspection, and initial fault assessment in line with established procedures.
• Maintain accurate records for maintenance activity, calibration results, equipment status, and corrective actions taken.
• Liaise with internal technical specialists when deeper investigation or escalation is required.
• Support sales with technical input into customer proposals, quotations, cost estimates, tender responses, and bid documentation.
• Maintain up-to-date customer and technical support records within the company’s CRM and business systems, and use business applications including Sage and Monday.com for workflow and reporting.
• Prepare technical reports, training documentation, and service records, and ensure enquiries and service activities are documented and followed through.

Requirements

• Bachelor’s degree or equivalent qualification in a STEM discipline, ideally engineering, electrical engineering, mechanical engineering, or a scientific subject.
• Previous experience in technical product support, instrumentation, equipment maintenance, application engineering, or a related technical customer-facing environment.
• Ability to understand technical products, investigate problems methodically, and communicate technical information clearly to different audiences.
• Strong interpersonal and communication skills, with the ability to establish credibility, build relationships, and deliver a consistently high standard of customer service.
• Confidence to deliver product demonstrations, explain technical concepts, and provide effective user training.
• Structured, detail-oriented approach to technical enquiries, service activities, documentation, and competing priorities.
• Proactive, self-motivated, results-oriented attitude with ownership and follow-through.
• Ability to work collaboratively across sales, engineering, service, and other internal functions in a dynamic business environment.
• Competence in Microsoft Office (Word, Excel, Outlook, PowerPoint) and the ability to learn new business systems.
• Willingness and ability to travel for customer visits, training, exhibitions, and other business activities as required.
• Valid driving licence suitable for the role’s travel requirements.

Benefits

• Competitive salary, paid monthly on the 25th.
• 20 Days PTO plus 11 National Holidays (Paid).
• Paid time off.

Technologies

• Sage
• Monday.com
• Microsoft Office
• Word
• Excel
• Outlook
• PowerPoint
• CRM

Desirable Skills and Experience

• Electrical testing, high-voltage equipment, electrical safety, or power engineering.
• Gas detection, gas analysis, gas handling, or scientific measurement instrumentation.
• Hands-on experience with automation hardware and software, including MODBUS communications, SCADA systems, physical property sensing technologies, and HMIs.
• Ability to read, interpret, and review electrical schematics, mechanical drawings, and technical documentation.
• Familiarity with engineering design software such as SolidWorks.
• Experience delivering technical training, product demonstrations, or customer application support.
• Experience performing equipment inspection, calibration, maintenance, fault-finding, or repair.
• Familiarity with CRM platforms, ERP systems, or workflow management tools.

Work location: In person (Winter Springs, FL, onsite).