Technical Support Engineer

Niterra North America Inc is hiring a Technical Support Engineer to provide engineering and design support for NTK semiconductor products from its Santa Clara, CA office. This onsite role connects customers and the US sales organization with engineering teams in Japan, supporting activities across design analysis, reviews, approvals, quality claims, and new product development.

What You’ll Do

• Conduct design analysis on STF, package, and assembly.
• Create and review designs using CAD software.
• Act as the liaison between Japan, the US team, and customers.
• Participate in customer and internal design reviews.
• Obtain DFM drawing approval from NTK Ceramic Co.
• Attend industry events to represent NTK and build customer relationships.
• Monitor semiconductor industry and technology trends.
• Support new product development activities.
• Develop and maintain Engineering Specifications.
• Investigate and respond to customer quality claims.
• Collaborate with the sales team to support customer needs.
• Review customer inquiries and prepare quote requests for Japan.
• Educate the NTK sales team on products and technical topics.
• Coordinate technology exchange sessions on semiconductor-related topics.
• Complete special projects as assigned.
• Follow all applicable company policies and procedures.

Required Qualifications

• At least 1 year of related experience.
• Bachelor’s degree in Electrical Engineering.
• Fluency in English and Japanese.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint, plus CAD software (including Zuken, etc.).
• Strong analytical, research, and problem-solving skills, with strong attention to accuracy and basic math skills.
• Excellent technical communication and presentation abilities.
• Proven customer service and relationship-building skills.
• Leadership and project management skills.
• Ability to handle confidential information with discretion.

Tools & Technologies

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• CAD software
• Zuken

Compensation

USD 90,000 - 111,000 per year.

Benefits

• Medical, dental, vision, and life insurance.
• Short-term and long-term disability coverage.
• 401(k) plan with company match up to 6%.
• Generous paid time off, including vacation, sick leave, and holidays.
• Paid maternity and paternity leave.

Work Environment & Physical Requirements

• Lifting up to 50 lbs.
• Standing and walking for long periods
• Bending
• Business travel by public transportation
• Working around normal office hazards

Location: Santa Clara, CA (onsite)

Employment Type: (not specified in the source data)