Technical Support Engineer – Handler/Prober

Advantest offers a comprehensive benefits package and a collaborative culture designed to support engineers across the semiconductor testing space. This onsite Technical Support Engineer role focuses on system level expertise for Handler and Die Level Prober equipment, including diagnosing issues, delivering remote and on-site assistance, and providing training. The position is based in San Jose, CA with additional locations in Austin, TX.

Benefits

• Global Bonus Program
• 401(k) Plan with company matching
• Medical, Dental & Vision insurance (HMO, PPO, and HSA)
• Income Protection (life, disability, and accident insurance)
• Flexible Spending Accounts
• Health Savings Account (HSA)
• Employee Assistance Program
• Flexible Time Off
• Paid Holidays
• Flexible schedule

Salary

Compensation: USD 129,650 - 200,400 per year, DOE.

Location

Onsite role based in San Jose, California, United States, with additional location in Austin, Texas, United States.

Responsibilities

• Provides second-level remote support for handler and die-level prober issues to customers and Advantest field service staff via phone or web tools.
• Maintains readiness to handle escalation calls, including after-hours and weekend coverage when needed.
• Collaborates primarily with trained Customer Technicians and Advantest Customer Engineers who have already attempted standard troubleshooting; devises specialized techniques based on deep system knowledge and symptom analysis.
• Accurately records case details in Oracle Teleservice for reference and future troubleshooting.
• Utilizes remote connectivity tools such as WebEx as appropriate.
• Provides maintenance training on handler and die-level prober systems to external customers and Advantest field service personnel.
• Amplifies knowledge by refining division training materials and sharing improvements with field service personnel.
• Delivers standard and customized maintenance training courses to customers and field personnel.
• Develops course outlines and materials for system maintenance training delivered to field engineers and customer technicians.
• Collaborates with Division Customer Support and Learning Products teams to design and refine training content.
• Manages escalation for critical or difficult system problems.
• Serves as Technical Problem Manager in the escalation process, acting as the primary liaison between factory and field.
• With Division Customer Support, develops action plans to resolve system problems, often requiring unique approaches to understand and characterize issues and reach resolution.
• Provides on-site technical expertise as needed to troubleshoot and resolve system problems.
• Acts as field liaison to Manufacturing Divisions.
• Gives feedback to divisions regarding product quality, supportability, and service documentation.
• Participates in design-for-supportability reviews for new products.
• Communicates new support developments to field personnel.
• Performs special technical or project management assignments.
• Provides initial installation and support for new products and subsystems during introduction and first shipments; coordinates with Manufacturing to ensure successful deployment, often starting with limited training and service documentation.
• Provides project management and technical expertise for special assignments such as trade shows and large customer projects.
• Serves as the technical focal point for designated Cooperative Support customers.
• Provides backup support to the local Support Delivery Team during peak workload.
• Offers backup support within the local geography during peak workload or field service engineer unavailability to meet commitments and minimize travel.

Requirements

• B.S.M.E.T. or equivalent industry experience.
• 5 years of experience using or supporting Advantest Handlers or other probers.

Technologies

• Oracle Teleservice
• WebEx