Photovoltaic Engineer Jobs

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1mo ago

Technical Support Engineer – Photovoltaic Solutions

Siemens San Antonio, TX

San Antonio, TX

1mo ago Closed

$62k - $106k/yr Full time Electrical Engineering Customer Service Customer Support

This position is no longer accepting applications (closed Jul 1, 2026).

Job Description

Siemens is seeking a Technical Support Engineer for photovoltaic solutions in San Antonio, TX (onsite) to support the Central Inverter and KACO 3-phase string inverter portfolios after sale, with travel up to 40%.

Responsibilities

Deliver post-sales technical support and troubleshooting to customers for the Central Inverter and KACO 3-phase string inverter lines via phone, email, and web channels.
Manage support cases to ensure accurate documentation, tracking, timely resolution, and completion of follow-ups.
Apply fault isolation and root-cause analysis to diagnose and resolve complex technical issues.
Foster a positive customer experience by collaborating with Development, Sales, and Quality Assurance teams.
Respond quickly and professionally to customer inquiries and complaints.
Lead high-level customer resolutions by coordinating across engineering, research and development, project management, sales, manufacturing, and other departments.
Collaborate with factories and quality teams to develop and implement corrective and preventive actions.
Enhance departmental processes by evaluating best practices and pursuing efficiency improvements across the structure.
Provide regular updates to all stakeholders during remediation steps for the customer.
Coordinate with field service teams and vendors to align on materials and correction methods.
Own timely resolutions for customers while pursuing cost-effective approaches to improve post-delivery cost visibility for Siemens.
Travel up to 40% to discuss high-profile customer issues and maintain positive customer relations.

Requirements

Bachelor’s degree required.
Minimum 3 years of experience in energy storage, solar, or utilities sectors.
Project management skills with strong business acumen.
Strong computer skills; SAP and/or Salesforce experience is a plus.
Excellent verbal communication for customer interactions.
Proven leadership to align multiple teams for resolution of complex customer issues.
Technologies: SAP, Salesforce.

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