Technical Support Engineer – Photovoltaic Solutions

Responsibilities

• Deliver post-sales technical support and troubleshooting to customers for the Central Inverter and KACO 3-phase string inverter lines via phone, email, and web channels.
• Manage support cases to ensure accurate documentation, tracking, timely resolution, and completion of follow-ups.
• Apply fault isolation and root-cause analysis to diagnose and resolve complex technical issues.
• Foster a positive customer experience by collaborating with Development, Sales, and Quality Assurance teams.
• Respond quickly and professionally to customer inquiries and complaints.
• Lead high-level customer resolutions by coordinating across engineering, research and development, project management, sales, manufacturing, and other departments.
• Collaborate with factories and quality teams to develop and implement corrective and preventive actions.
• Enhance departmental processes by evaluating best practices and pursuing efficiency improvements across the structure.
• Provide regular updates to all stakeholders during remediation steps for the customer.
• Coordinate with field service teams and vendors to align on materials and correction methods.
• Own timely resolutions for customers while pursuing cost-effective approaches to improve post-delivery cost visibility for Siemens.
• Travel up to 40% to discuss high-profile customer issues and maintain positive customer relations.

Requirements

• Bachelor’s degree required.
• Minimum 3 years of experience in energy storage, solar, or utilities sectors.
• Project management skills with strong business acumen.
• Strong computer skills; SAP and/or Salesforce experience is a plus.
• Excellent verbal communication for customer interactions.
• Proven leadership to align multiple teams for resolution of complex customer issues.
• Technologies: SAP, Salesforce.