The IT Desktop Support Engineer provides onsite and on-call first- and second-level support for end-users within desktop computing environments. This role focuses on resolving desktop, mobile, and peripheral issues through ticket-based workflows and direct assistance, while maintaining secure and reliable device operations.
Onsite Support Responsibilities
- Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
- Handle service requests and incidents through a ticketing system, phone, or in-person support.
- Troubleshoot hardware, software, and peripheral issues, including monitors, keyboards, and docking stations.
- Set up and configure new employee workstations, including user accounts and permissions.
- Maintain IT asset inventory and ensure accurate documentation of equipment.
- Support onboarding and offboarding activities from a technical perspective.
- Assist remote users using VPN, remote desktop, and connectivity troubleshooting.
- Collaborate with other IT teams on escalated issues or project-related tasks.
- Follow security protocols and support antivirus, patching, and data protection policies.
System and Application Support
- Install, upgrade, and maintain operating systems including Windows, macOS, and Linux.
- Install and maintain software applications for end-user environments.
- Provision workstations and ensure devices meet operational and security requirements.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- 2+ years of experience in desktop support, helpdesk, or an IT technician role.
- Strong working knowledge of Windows OS, Office 365, and basic networking concepts.
- Familiarity with ticketing systems such as ServiceNow, Zendesk, or JIRA.
- Excellent communication and interpersonal skills.
- Strong troubleshooting and problem-solving abilities.
Technology Exposure
Windows, macOS, Linux, Office 365, ServiceNow, Zendesk, JIRA, VPN, remote desktop, Active Directory, Group Policy, SCCM, Intune, JAMF, CompTIA A+, Network+, and Microsoft Certified: Modern Desktop Administrator.
Preferred Qualifications
- Experience with macOS or Linux environments.
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
- Experience with Active Directory, Group Policy, and remote management tools including SCCM, Intune, or JAMF.
Role Location and Experience Level
This position is based in Charlotte, NC and is onsite. Minimum required experience is 2 years.
Application Instructions
To apply, forward your resume to careers.us@axiomtechnologies.com.
