Desktop Support Engineer / IT

Frier Levitt LLC is hiring a full-time Desktop Support Engineer to deliver reliable, secure on-site IT support for employee endpoints across the Pine Brook, NJ and New York City offices.

Responsibilities

• Provide on-site support for employee hardware and peripherals, including desktops, laptops, monitors, printers, and VoIP phones
• Support Microsoft 365 applications and authentication systems for end users
• Coordinate with the MSP when issues require physical or advanced support, under Senior manager supervision
• Partner with the Senior IT Manager on Entra ID and Hybrid AD topics such as SSO and device-based Conditional Access changes
• Evaluate new hardware, OS versions, and tools; run pilots and deliver go/no-go recommendations
• Maintain end-user satisfaction through responsive, professional support
• Set up new employee equipment, software licenses, and office infrastructure
• Configure Microsoft 365 accounts and security access
• Coordinate secure deprovisioning for departing employees
• Ensure compliance with firm security requirements and report appropriately to the Sr. IT Manager
• Maintain documentation of user credentials and permissions
• Manage employee technology onboarding and offboarding workflows
• Maintain desktop and mobile device infrastructure
• Design, deploy, and support the desktop platform, including imaging/provisioning, configuration management, device identity and access, application packaging, and break-fix for complex issues that escalate beyond Service Desk

Requirements

• 2-4 years of hands-on desktop or end-user support experience (preferred: law firm experience)
• Strong troubleshooting skills for Windows and macOS
• Practical experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Production experience with Microsoft Intune and/or ConfigMgr (SCCM), including application deployment and compliance
• Knowledge of Active Directory and Entra ID fundamentals: OU design, GPO, device join types, groups, and Conditional Access concepts
• Experience with device identity: Entra ID / Azure AD join, Hybrid join, Group Policy, and local admin strategy
• Knowledge of OS and third-party patching, feature updates, and driver/firmware hygiene
• Experience with application packaging, deployment rings, and software catalog quality
• Familiarity with hardware standards (laptops, docks, peripherals)
• Ability to support VIP and executive users for complex desktop, collaboration, and peripheral issues
• Experience with a Document Management Platform
• Experience with VPN, network connectivity, and user authentication systems
• Excellent customer service and communication skills
• Ability to work independently and prioritize multiple requests
• Ability to travel between Pine Brook and NYC offices as needed

Technologies

• Windows, macOS
• Microsoft 365, Outlook, Teams, OneDrive, SharePoint
• Microsoft Intune, ConfigMgr (SCCM)
• Active Directory, Entra ID, Azure AD join, Hybrid AD
• SSO, Conditional Access, Group Policy (GPO)
• Document Management Platform
• VPN, VoIP phones

Schedule

• Full-time, on-site (Monday-Friday)
• 9-5 with flexibility for urgent issues

Benefits

• Competitive salary (USD 65,000 - 72,000 per year)
• Bonus eligibility
• Annual evaluation
• Full range of benefits (either paid or partially paid by firm), including PTO
• Medical, Dental
• 401(k) (upon eligibility to participate)
• Life insurance, LTD
• Voluntary benefits include vision
• Voluntary supplemental life insurance
• On-site gym facility in Pine Brook, NJ

Locations

• Primary: 84 Bloomfield Avenue, Pine Brook, NJ
• Secondary: One World Trade Center, Suite 45E, New York, NY

Reporting Structure

• Senior IT Manager

Preferred Qualifications

• CompTIA A+ certification (or equivalent)
• Experience with Ninja IT ticketing systems and helpdesk workflows
• Previous IT support experience in a law firm or professional services environment
• Familiarity with IT compliance and security best practices
• Basic knowledge of networking concepts (DNS, DHCP, firewall basics)

Notes

• This role is not a software development or advanced engineering position; deep programming expertise is not required
• This is not a replacement for the MSP; the MSP remains responsible for remote helpdesk, monitoring, and infrastructure management