Field Service Engineer

• Keeps radiology department equipment at customer sites operational by conducting maintenance, repairs, and installations.
• Performs diagnostic maintenance and service on vendor mobile units, stationary radiographic systems, R&F, and DR equipment.
• Works independently on routine and complex tasks.
• Documents service activity by completing and submitting service tickets.
• Maintains accurate time sheets and related submissions.
• Follows expense reporting requirements.
• Keeps site logs current and submits logs as required.
• Manages parts inventory to ensure availability for service calls.
• Submits FDA reports as required.
• Ensures radiation badge compliance.
• Maintains tools and test equipment, including care and calibration.
• Exercises budgetary responsibility in the use of replacement parts and other costs impacting profitability.
• Maintains an adequate set of tools and test equipment.
• Maintains site service documentation and company vehicle maintenance.
• Assists other field engineers with workload as needed.
• Available for on-call shifts and travel for training as required.
• Collaborates with end users to troubleshoot issues and identify timely solutions.
• Diagnoses system problems and leverages available resources to resolve them promptly.
• Supports field sales in identifying service sales opportunities, including service agreements, contracts, and new business opportunities.
• Shares knowledge with coworkers and contributes to a collaborative team environment to meet objectives.
• Maintains high performance by minimizing repeat calls, completing tasks promptly, seeking additional assignments, following manufacturer procedures, and planning work schedules.
• Upholds Shimadzu's Vision, Mission and Values in all interactions with customers, coworkers and suppliers.
• Follows all customer and company policies, procedures and safety standards.
• Performs duties professionally and respectfully, safeguarding customer needs and patient privacy.
• Provides mentoring to level 1 Engineers.

Requirements

• High School diploma or GED.
• 3-5 years of installation and service experience with DR detectors and Radiographic Medical Imaging Equipment.
• Military or Vocational training is a plus.
• Valid driver’s license and insurable; travel via car to customer sites.
• Strong mechanical aptitude and ability to perform basic electrical troubleshooting.
• Ability to follow a schematic diagram.
• Computer skills with knowledge of DICOM, Microsoft Windows applications, and networking.
• Excellent organization, attention to detail, and accuracy.
• Willingness to serve on-call duty on a scheduled rotation.
• Quality and customer service driven to meet or exceed expectations.
• Team player who is willing to go above and beyond to help others.
• Good time management; able to work independently with minimal supervision.
• Possible overnight travel and extended stays on short notice, including evenings, weekends, and holidays.
• Scopes, meters, and test equipment provided; must have personal hand tools.

Education & Certifications

• Associates degree in Electronics preferred or equivalent military training.
• High School diploma or GED required.
• 3-5 years of installation and service of DR detectors and Radiographic Medical Imaging Equipment.
• Military/Vocational training a plus.

Technologies

• DICOM
• Microsoft Windows
• Networking
• Canon DR detectors

Physical Demands & Work Environment

• On-call rotation after six months, requiring 24 x 7 availability via phone or pager.
• May work beyond normal hours to support emergency service.
• Ability to lift and carry various sub-assemblies.
• On-call, standby, and overtime may be assigned.
• Travel to other locations as required.
• Ability to repair in cramped or difficult access areas.
• Typically works in a hospital or imaging center.
• May be exposed to x-ray radiation.
• Must be able to climb ladders and carry equipment up or down stairs.
• Occasional overnight travel and extended stays may be necessary, including evenings, weekends, and holidays.