Help Desk / Systems Administrator / Service Desk Engineer

Mid level Help Desk and Systems Administrator position within the Engineering department, supporting client and internal infrastructure, workstations, and networks under senior engineers with an emphasis on white glove service.

Responsibilities

• Assist with the deployment, configuration, and ongoing maintenance of desktops, servers, and applications.
• Implement system updates, patches, and baseline configurations as directed.
• Monitor system logs and performance metrics and escalate issues to senior engineers as needed.
• Provide Tier 1 end-user support via ticketing system, phone, and in-person interactions.
• Diagnose and resolve common hardware, software, and printer problems.
• Support user onboarding and offboarding, including account provisioning and permission management.
• Assist with daily monitoring and basic maintenance of client and internal networks.
• Help resolve connectivity issues such as Wi-Fi, DNS, and VPN problems.
• Document recurring network issues and report trends to senior engineers.
• Participate in patching, backups, and monitoring of servers across Windows, Linux, and O365 environments.
• Support cloud environments, including Microsoft 365 administration.
• Collaborate with senior staff to identify opportunities for performance optimization.
• Adhere to security standards for both company and clients, including CJIS requirements.
• Monitor endpoint alerts and report anomalies to the appropriate teams.
• Participate in audits and compliance activities as assigned.
• Maintain accurate records in Autotask, including asset tracking and system changes.
• Assist in updating knowledge base articles and standard operating procedures.
• Conduct periodic audits of software and hardware inventory.
• Engage in training and mentoring opportunities and pursue certifications or coursework aligned with the role.
• Demonstrate progress toward greater technical independence and client engagement.

Requirements

• Associate or bachelor’s degree in information technology, computer science, or a related field, or equivalent work experience.
• 3 to 5 years of experience in a tiered help desk or service desk environment.
• Foundational knowledge of Windows environments, networking, and system administration.
• Strong organizational and communication skills.
• Willingness to follow procedures, escalate when appropriate, and pursue continuous learning.
• Proven commitment to white glove support and end-user satisfaction.
• Ability to communicate clearly with both technical and non-technical users.

Technologies

• Autotask
• Datto
• Atera
• PowerShell
• Windows
• Linux
• Office 365 (O365)
• Microsoft 365 administration

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Employment Requirements

• U.S. Citizenship is required.
• Valid U.S. driver's license with a clean driving record.
• Must pass Missouri State Highway Patrol and federal fingerprint-based background checks.
• Must complete CJIS training and pass the CJIS certification exam.

Job Details

• Job Type: Full-time, Monday through Friday, salaried.
• Work Hours: 7:00 AM to 6:00 PM, shift-based.
• Location: Springfield, MO area.
• Remote Status: Not eligible for remote work.
• Salary: USD 46,700 to 56,241 per year.