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Tata Consultancy Services

Service Desk Engineer

Tata Consultancy Services
San Antonio, TX $29k - $30k/yr Full time Posted 9d ago
Active Directory Cloud Platforms Customer Service Customer Support Desktop Support End User Support Help Desk Support Incident Management Information Technology (IT) IT Services ITSM Microsoft 365 Office 365 Phone Support Remote Support Service Delivery Service Desk Technical Support Windows
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Job Description

Based in San Antonio, the Service Desk Engineer role at Tata Consultancy Services centers on delivering prompt, professional technical support to a premium client base. This onsite position focuses on handling inbound calls and remote troubleshooting, assisting with end-user and non-fault requests, and contributing to ongoing process improvements that help keep users productive.

Responsibilities

  • Handle inbound calls to the Premium Client Service Centre in a professional and efficient manner, resolving technical issues over the phone and via remote access.
  • Directly assist clients with end-user issues for general faults using structured troubleshooting to reach resolution.
  • Support customers with non-fault requests such as software installations, data and application access, including provisioning technology for new hires.
  • Collaborate as part of a complete service team to deliver effective solutions that meet customer needs and drive improvements in products and services.
  • Identify repetitive faults through communication with other support groups and the service desk leadership team.
  • Coordinate with business areas to provide guidance and proactive technology enhancements aimed at improving daily productivity.
  • Contribute to process or knowledge documentation as required.
  • Participate in testing and implementation phases for changes and enhancements to systems and applications used by business units.

Requirements

  • Minimum 1 year of experience in a technical service desk environment.
  • Excellent written and verbal communication skills.
  • Strong ability to identify and diagnose issues.
  • Proficiency with MS Office Professional across all variants.
  • Knowledge of operating systems (Windows family, including Vista and newer).
  • High level of technical aptitude with strong investigation and problem-solving capabilities.
  • Ability to work across functions and reporting lines to drive results.

Technologies

  • MS Office Professional (All Flavours)
  • Windows operating systems (Windows Vista, Windows 11, etc.)
  • MS Office 365, MS Outlook / Exchange
  • Active Directory, MS SCCM
  • VDI (Virtual Desktop Infrastructure)
  • TCP/IP, DHCP, DNS
  • Corporate Mobile Devices, BYOD O365 Mobile Suite
  • Helpdesk / Call Management systems

Location

San Antonio, TX (onsite)

Salary

USD 29,000 - 30,000 per yearly

Job Details

  • Role: Engineer
  • Job Function: Technology
  • Job ID: 422236
  • Desired Skills: Service Desk

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