IT Support Engineer - Helpdesk ServiceDesk

The IT Support Engineer role at EasyITGuys combines customer helpdesk support with IT consulting and technology sales support for business clients, delivered in a 100% remote U.S.-only full-time position. This position emphasizes troubleshooting, relationship-building, and measurable performance in both support and sales.

Responsibilities

• Provide technical support and IT consulting for business clients
• Troubleshoot IT challenges and deliver solutions through software and technical remediation
• Balance support and sales activities by assisting clients and identifying technology needs
• Work closely with businesses to build strong, long-term relationships
• Continue expanding knowledge in a fast-paced, evolving IT environment
• Maintain a strong focus on Client Satisfaction, including earning 5-star CSAT scores
• Achieve Recognized Excellence through consistent impact acknowledged by clients, peers, and leadership (Employee Awards & Recognition)
• Perform in a high-performance environment, excelling in sales and support metrics

Requirements

• MSP/MSSP experience: 3-5+ years
• IT support experience: 3-5+ years
• IT sales experience: 1-2+ years
• Client segment experience: 3-5+ years supporting businesses
• Remote or hybrid experience: 2-3+ years
• Experience with Microsoft Teams and Microsoft 365
• Experience with Repairshopr or Syncro
• Experience with Keeper Password Manager
• Experience with ConnectWise tools including Manage, Automate, Control, CPQ, BrightGauge, and related products
• Experience with Monday.com
• Experience with networking platforms including Fortinet Firewalls, Switches, and APs; SonicWALL Firewalls, Switches, and APs; and Ubiquiti Routers, Switches, and APs
• Typing speed: 40 WPM minimum, 60+ WPM preferred
• Education: AS/BS Degree preferred
• Certifications: CompTIA, Microsoft, Cisco, etc. a plus
• Knowledge of Active Directory and Group Policy
• Hands-on experience with Windows OS, Microsoft Office, Windows Server, and VPN configuration
• Office 365 administration
• Strong customer relationship and sales skills
• Ability to train and support non-technical users
• Excellent time management and prioritization
• Experience with onsite services and projects

Technologies

Microsoft Teams, Microsoft 365, Repairshopr, Syncro, Keeper Password Manager, ConnectWise (Manage, Automate, Control, CPQ, BrightGauge), Monday.com, Fortinet Firewalls, Fortinet Switches, Fortinet APs, SonicWALL Firewalls, SonicWALL Switches, SonicWALL APs, Ubiquiti Routers, Ubiquiti Switches, Ubiquiti APs, Active Directory, Group Policy, Windows OS, Microsoft Office, Windows Server, VPN Configuration, Office 365 Administration.

Benefits

• Performance-based profit sharing rewards for your hard work
• Medical, Dental, & Vision Insurance
• 401K & retirement benefits
• Paid Time Off (vacation, sick, personal)
• Paid holidays
• A small-business culture where your ideas make an impact
• High-energy, fast-paced work environment

Schedule and Work Details

• Location: Saint Croix Falls, WI (remote)
• Remote scope: 100% remote (U.S. only)
• Schedule: Monday to Friday, 8 AM to 4:30 PM or 9 AM to 5:30 PM CST
• Type: Full-time, hourly
• Minimum experience: 3 years

Role Context

This full-time IT Sales & Support Engineer / Consultant / Specialist position is centered on delivering technical support and consulting to business clients while supporting sales efforts through effective troubleshooting, clear communication, and technology needs assessment.