An onsite IT Support Engineer I role in Everett, Washington, supports Amazon Leo IT Services across production, lab, and warehousing environments. The position emphasizes incident triage, deployment and troubleshooting of Windows, Linux, and maxOS workstations and servers, along with network configuration and on-call coverage, with a compensation range of USD 25 to 41 per hour. This role intersects hands-on technical care with collaborative operations to keep critical infrastructure running smoothly.

Responsibilities

Triages and resolves customer issues by following approved standard operating procedures
Provisions, deploys, and troubleshoots Windows, Linux, and maxOS workstations
Provisions, deploys, and troubleshoots bare-metal Windows and Linux servers
Configures, deploys, and replaces network infrastructure including switches, routers, and firewalls
Participates in hiring, training, and development of colleagues
Provides technical support for Amazon Leo Production, lab and launch infrastructure, components, and associated software
Delivers remote support for Amazon Leo employees and infrastructure worldwide
Performs scheduled maintenance and system upgrades
Assists with project implementations and technology deployments
Promotes engineering best practices such as Operational Excellence, Security, and Quality, and helps set standards
Participates in on-call responsibilities

Requirements

High school diploma or equivalent
2+ years of technical support experience
2+ years of IT client, server, and network service delivery experience

Technologies

Windows
Linux
maxOS

Benefits

Health insurance
401(k) matching
Paid time off
Parental leave

A Day in the Life

Each day begins with reviewing critical incidents to set priorities, then joining the team stand-up to align on production-focused work. You will address tickets tied to production and projects, drive deployments, and participate in a rotating on-call schedule. The role calls for building relationships with production teams, mentoring colleagues, and ensuring stability and standardization across operations. A strong emphasis on operational excellence and customer-focused service drives the delivery of best-in-class support for the mission-critical environment.

About the Team

Amazon Leo IT Services is a fast-paced technical support organization focused on enabling large-scale initiatives while maintaining a Day1 mentality. Our support scope spans Production Operations, Lab Operations, Launch, and Warehousing, tackling highly technical challenges across these areas.

IT Support Engineer I