IT Support Engineer I, OTS

This onsite IT Support Engineer I role is based in Dallas, TX, with an hourly rate of $25 to $41. The position focuses on hardware, operating system, and enterprise software support across a defined geographic area, handling straightforward issues and implementing practical technical solutions.

Responsibilities

• Perform network engineering and troubleshooting, data cabling, and systems administration across diverse software and hardware environments.
• Ensure infrastructure networking and computing systems remain available during production hours.
• Collaborate with management and staff to provide analytical and technical assistance aimed at improving IT solutions.
• Manage local technical projects from initiation to completion.
• Create and maintain policies, procedures, and processes.
• Identify root causes of operational issues and process inefficiencies.
• Support customers across multiple buildings in the area as well as remote clients.
• Travel within the local or regional area to provide customer support.

Requirements

• Minimum 1 year of experience with Windows Server technologies, including Active Directory, Distributed File System, Print Services, and SCCM.
• At least 2 years of troubleshooting in a multi-user, high-availability environment.
• At least 2 years of PC repair, troubleshooting, deployment, and decommissioning experience.
• 1 year or more of IT client, server, and network service delivery experience.
• Two or more years of networking experience, including DNS, DHCP, SSL, OSI model, and TCP/IP.
• Two or more years of corporate environment support for Windows, macOS, or Linux operating systems.
• Two or more years of supporting and maintaining a corporate network environment.
• High school diploma or equivalent.

Technologies

• Active Directory (AD)
• Distributed File System (DFS)
• Print Services
• System Center Configuration Manager (SCCM)
• DNS, DHCP, SSL
• OSI Model, TCP/IP
• Windows, macOS, and Linux operating systems

Benefits

• Comprehensive health benefits including medical, dental, vision, prescriptions, basic life and AD&D insurance with optional supplemental life, employee assistance program, mental health support, medical advice line, flexible spending accounts, and adoption or surrogacy reimbursement.
• 401(k) matching
• Paid time off
• Paid parental leave up to 20 weeks
• Casual dress code at all locations, including jeans, t-shirts, safety shoes, and occasional neon safety vests.

Description

About OTS: Operations is central to Amazon's business, renowned for speed, accuracy, and exceptional service. OTS provides continuous global IT support to Amazon Operations, delivering essential assistance to buildings that process tens of thousands of products daily. The team seeks self-motivated individuals capable of driving solutions and guiding others toward effective outcomes, with ownership of their work.

About the Role: As an IT Support Engineer I, you will apply your knowledge and specialized skills to implement technical solutions and deliver high-quality support for computer hardware, operating systems, or enterprise software across sites within a defined geographic area. You will determine when it is appropriate to deviate from standard practices to achieve the desired result and troubleshoot straightforward issues that lack defined standard operating procedures.

What We Offer: Amazon provides competitive compensation with comprehensive healthcare benefits starting on Day 1, a matching 401(k) plan, and up to 20 weeks of paid parental leave. In addition, locations maintain a casual dress code, with attire such as jeans, t-shirts, safety shoes, and occasional neon safety vests.