IT Support Engineer – Managed Services

PASSKEY TECHNOLOGY is hiring an IT Support Engineer for its Managed Services team in Golden Valley, MN (hybrid). This role combines hands-on client support with project work across Microsoft 365, cybersecurity, networking, and infrastructure, with a work style that is primarily in-office and includes work-from-home flexibility after onboarding. You will also have clear opportunities to expand into more advanced Microsoft 365, cybersecurity, project, and consulting responsibilities.

What you will do

• Troubleshoot escalated client issues across Microsoft 365, Windows, networking, servers, and security environments
• Configure and support Entra ID, Conditional Access, MFA, Intune, and MDM/MAM along with Microsoft security controls
• Support migrations from traditional Active Directory and server environments to Microsoft 365 cloud services
• Assist with Microsoft Defender, endpoint protection, identity security, and related cybersecurity solutions
• Help with information protection, compliance, and cloud security initiatives
• Configure and troubleshoot firewalls, switches, wireless networks, VPNs, and virtualization platforms
• Support Windows Server, Active Directory, and Group Policy environments
• Participate in Microsoft 365, infrastructure, cybersecurity, and cloud projects
• Work directly with clients to understand business needs, explain options, and recommend solutions
• Document technical work clearly and maintain accurate client information
• Prioritize competing client issues and escalate when needed; ask for help when appropriate
• Support tickets as needed, with team-wide responsibility for client support
• Join a rotating on-call schedule for after-hours emergencies and urgent client issues

What you bring

• 3+ years of progressively responsible hands-on IT support, systems administration, engineering, or MSP experience
• Strong troubleshooting and problem-solving skills
• Strong Microsoft 365 administration and support experience
• Experience supporting Microsoft 365 environments, including Entra ID, Conditional Access, Intune, or similar identity and device management technologies
• Knowledge of Windows Server, Active Directory, and Group Policy
• Solid networking fundamentals and firewall experience
• Strong communication and customer service skills
• Comfort working directly with clients and making technical recommendations
• Ability to prioritize multiple client issues, document work clearly, and work independently while knowing when to involve others

Tools and technologies you may work with

Microsoft 365, Windows, Entra ID, Conditional Access, MFA, Intune, MDM/MAM, Microsoft Defender, Microsoft Copilot, SharePoint, OneDrive, EDR/MDR solutions, RMM and PSA platforms, plus common MSP and security tooling including RMM/PSA and solutions such as Datto RMM, Autotask, IT Glue, Huntress, SentinelOne, Avanan, SaaS Aerts, Watchguard, and Dropsuite. Server and network support includes Windows Server, Active Directory, Group Policy, firewalls, switches, wireless networks, VPNs, and virtualization.

Benefits and support for your growth

• Health, dental, and vision insurance
• Health Savings Account (HSA)
• Life insurance
• SIMPLE IRA with company match
• 10 paid holidays
• 10 vacation days
• 5 additional PTO days
• Mileage reimbursement
• Phone reimbursement
• Training and certification reimbursement

PASSKEY TECHNOLOGY also notes that the role includes opportunities to grow into advanced Microsoft 365, cybersecurity, project, and consulting responsibilities.

Hybrid work arrangement

• Hybrid: primarily in-office with work-from-home flexibility
• During onboarding and while learning clients, systems, and processes, new hires should expect additional time in the office
• Ongoing expectation: minimum of three days per week in the office

Location requirement

Golden Valley, MN 55427 (Required)

Application questions

• How many years of professional IT experience do you have, and how much of that experience has been working for an MSP?
• Briefly describe one IT project you personally helped implement or lead. What technology was involved and what was your role?
• Describe your hands-on experience with Microsoft 365, including experience with Entra ID, Conditional Access, Intune, MDM/MAM, Microsoft Defender, SharePoint/OneDrive, or related technologies.
• This position mixes support tickets, project work, Microsoft 365, networking, cybersecurity, servers, and occasional onsite client work. How comfortable are you working across a wide variety of technologies and responsibilities?